To all Tide members: open letter from Oliver, our CEO

Today our CEO, Oliver Prill, has written this open letter to all Tide members:

Dear Tide Members,

In recent days, it has become clear that the coronavirus pandemic is not only a public health crisis, but that it will impact small and medium-sized businesses with unprecedented ferocity.

At Tide, every one of us is committed to supporting you, our members. I’m writing to let you know how we’ll work to help you practically to navigate the challenging weeks and months ahead:

  1. Practical help
    Amid so much media coverage including speculation, misinformation and myths, we’re sifting through the news and talking to experts to post reliable and accurate information for you. Our updates and guidance is especially for you as a small business owner, contractor, freelancer or sole-trader. Recent posts include:
    How to spot coronavirus scams
    IR35 delayed until 2021
    How Budget 2020 will affect your business
    To be notified when we publish new posts, follow us on Facebook, LinkedIn or Twitter.
  2. Access to Government aid, grants and loans
    We’re in touch with the authorities and as soon as we know the details, we’ll publish information about how you can access this help.
    To be among the first to know, join our list.
  3. Member-to-member support
    Tide is a community. Many of our members can help other members. Some members will be less negatively affected or are fortunate to work in sectors which will benefit. If you have an idea of how to help others, please get in touch with us by email:
  4. Public representation
    1 in 40 small businesses are Tide members. We already work with the authorities to look after your best interests and we’re stepping up this work during the crisis.
  5. Continued good service
    Our Tideans – our name for our employees – are also affected by this unprecedented public health crisis. They’re rising to the challenge and I know they’ll do their best to serve you. Please forgive us if at times we’re busy dealing with so many queries that there’s a delay in our response times. As you can understand, many members have questions or concerns and we’re helping everyone as swiftly as we can.

We’re grateful for your trust in Tide. This motivates me and all the Tideans every day. Please be assured that we’ll do our best to support you and your business during this crisis.

We stand with you,


Oliver Prill
CEO, Tide

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