Meet Sasha, our Operations Manager

Meet Sasha, our Operations Manager

Working together with all the teams across Tide, the Operations team works hard to make sure our business and app work as efficiently as possible. We’d love for you to get to know the team – so first up, here’s Sasha!

👋Hey Sasha! Introduce yourself in a sentence.

Hey! I’m Sasha and I’m in the Operations team at Tide.

(I’m the one on the right).

What made you want to join Tide?

Straight out of university I joined a (different) tech start-up. When I first started working there I was their 5th employee – it was chaotic with crazy hours but I absolutely loved it. And when I thought about moving jobs I knew I wanted to stay in tech, and most likely at a start-up – which is when I first heard about Tide. I thought Tide had a great product and I was really drawn to the idea of using technology to improve the archaic banking industry for SMEs.

And I loved (and still love) that Tide has a female chairperson (Eileen Burbidge) – something that is still far too rare in tech companies.

What’s your typical working day?

We’re probably starting to sound like a broken record on this, but there’s no ‘typical’ working day. I end up involved in such a variety of projects from improving our sign-up flow, to working on our rebranding, to liaising with our suppliers, that no 2 days are the same.

Most recently I worked on improving our sign-up flow, so that applicants can get a Tide account as quickly as possible. This one project involved analysing data to understand what parts of the flow slow applicants down (and why), redesigning parts of the flow with our designers, learning about A/B testing, working with our Risk and Compliance team to ensure we’re not breaking any rules, working with our developers to build the functionality, implementing new processes with our Member Support team and re-analysing the data to monitor that the changes are actually improving things.

On top of my day-to-day, I’m involved in our ‘Social Squad’ that plans Tide’s social events – next up is our sports day, named ‘Clash of the Tidans’.

Biggest priority in 2018 (work-related or otherwise):

To read a book a week. I have huge list of books and at my current reading rate, without adding any to this list, it would take me about 18 years to get through them all.

What’s your hidden talent?

I can play steel pan – it’s basically Trinidad’s recorder.

Next holiday:

I’m heading to Berlin in September – I’ve been twice before in winter so I’m really looking forward to checking it out in the summer.

Favourite thing to cook?

Sri Lankan aubergine curry, I grew up eating an amazing mixture of Trinidadian and Sri Lankan food so I guess you could call this comfort food.

Interested in joining the Tide team?

See our openings