Quick fire questions with Antoan, our Member Support Agent
What’s your favourite thing about your role?
Being in Member Support in a company with a mission to become better and better each day is challenging and exciting. Everyday is different and you meet different challenges.
We have to think fast and be able to understand a query just by few words, and have a big responsibility to our members who trust us.
It is for sure one of the most satisfying jobs, as everyday you help people to run their businesses.
How does the work you do impact Tide as a business, the product or our members?
Being the first point of contact for the end users of the product is a huge responsibility. We help people and work through their problems together.
We get a lot of great ideas and feedback from our members, we know what they like and what they don’t. It is Member Support’s responsibility to filter this and raise it, so that we can build an app that is intuitive and easy to use.
What’s your favourite thing about working for Tide?
My favourite thing about working here is the Tide team. In the office you feel like everything is possible and improving your self and knowledge is part of every day.
Working with my team of smart brilliant people is a joy and an honour!
Tell us an interesting fact about yourself!
From a very young age I have loved exploring different cultures, traveling and trying crazy local street food. I believe that a person can learn a lot about people by knowing what they eat, and of course sharing a delicious meal with them when possible!
I also love all sorts of visual arts. Art pieces are basically immortal and they can tell us stories regardless of when they were created. Capturing the era that we live in is something that I believe is very important, as this might be the only mark that we can leave even after thousands of years have passed.