Welcome to our new and improved app

We’d like to share some exciting news with our members: we’re working on a new and improved version of the Tide app. We’re moving to new technology so we can make some improvements and continue to provide the best possible experience for you.

You might have already noticed these changes in the app and questioned why things look a bit different. Keep reading below to find out what’s new, what’s changed, and – if you’re wondering where some of our old features have gone – what’s coming back soon.

What’s new

In the new version of our app, we’ve split the More menu into two sections: Profile Settings and Products & Services. We’ve listened to feedback from our members who found the old More menu to be too cluttered and tricky to navigate, and we hope you’ll enjoy the improved experience. 

If you’re looking for: Profile, Memberships, Team Members, Login and Security, Computer Access, and Business Switcher, you’ll find these in Profile Settings. To access Profile Settings, simply tap your profile icon in the top right of the screen.

Features that’ll be back soon

We know that, as a business owner, you’ll appreciate that the best things take time. While we work to make our new app even better, it might take us a little longer to get some of your favourite features ready: 

  • Adding VAT to a transaction. At the moment, you won’t be able to add VAT to a transaction from the mobile app – but you can still do this using Tide on the web
  • Exporting transactions in different formats. In our new app, you’ll only be able to download a standard CSV file when you tap Export – but you can still use Tide on the web to download your transactions in other formats
  • Creating a sub-account. We’re currently reviewing this feature, so you won’t be able to create a new sub-account or rename existing ones. However, you can continue using any sub-accounts you already have as normal 

We’re actively working on these issues and we’ll be in touch as soon as we can provide further updates.

Share your feedback

Have you noticed our improvements to the Tide app? Do you have thoughts or comments you’d like to share? We’d love for you to join us on this exciting journey – and it all starts with your feedback.

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