Enforcement and Reporting Analyst

Location: Bulgaria
Department: Customer (Member) Operations

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the role

This role is a key element of our newly established Enforcement, Reporting and Recoveries Team.  You’ll be responsible for ensuring we put our genuine members first, through reporting potentially suspicious activity to authorities and taking measures to disrupt criminals.  You’ll have opportunities to be involved in wider Financial Crime projects which will help reduce risk to Tide and let our members get back to doing what they love.  

As an Enforcement and Reporting Analyst you’ll be: 

  • Collating information relating to all types of financial crime for inclusion within reports to Law Enforcement Agencies, including SAR submissions
  • Using various enforcement techniques to disrupt bad actors who try to use Tide or target our members
  • Confident in calling out potential efficiencies in our tools and processes used for Enforcement and Reporting
  • Managing your own case load to meet performance targets
  • Consistently reaching the targets for Productivity and Quality
  • Making recommendations for process improvements to prevent future occurrences of fraud/financial crime offences
  • Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
  • Participating in internal and external training programs related to fraud/financial crime offences detection and prevention and other subjects that may form part of the day-to-day work requirements
  • Treating Tide members fairly by taking responsibility to ensure that their needs are met

What we’re looking for

Here at Tide, we are looking for a proactively minded Enforcement Analyst with a good understanding of Fraud and Financial Crime typologies and prevention measures. We need a passionate and proactive individual, who will help ensure Tide is taking all the relevant steps to report and enforce against all aspects of financial crime. The ideal candidate will have:

  • 1 to 3 years of experience in a financial crime related role in financial services, specialising in business-related anti-money laundering/fraud investigations
  • Great written and verbal German skills
  • Ability to work well as part of a team; decisive; goal-oriented; proactive
  • Strong stakeholder management skills and comfortable communicating with a wide range of associates
  • A proactive and open-minded approach to finding effective solutions
  • A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude
  • A keen eye for process improvements, looking at how we can work leaner and more robustly
  • Exceptional communication skills – written and verbal – and are able to communicate with our members, internal stakeholders & regulatory bodies if required

What you’ll get in return:

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.