Fraud Detection Team Lead

Location: Sofia
Department: Financial Crime and KYC

About You

As an Fraud Detection Team Leader at Tide, you will be a line manage for a team of analysts within our first line of defense. This includes managing their day-to-day workload and taking responsibility for their personal development, whilst managing the overall workload of the team. You will also provide Management Information to the Head of Ongoing Monitoring and other senior management where necessary. The team you manage will operate 7am-7pm UK time 7 days a week. 

You will review the processes, ensuring they are of the highest quality, and support investigations for more complex cases.  Where required, you will advise and guide analysts on cases, conduct assurance on a variety of processes within Ongoing Monitoring, and suggest improvements to existing controls and processes where you see fit. Where necessary, you will conduct typology reviews and provide this information to the Financial Crime teams at Tide. You will be responsible for the growth of this team to meet Tides obligations to Financial Crime. You will work closely with other stakeholders at Tide such as the Head of KYC and Member support. 

Some of the things you’ll be doing: 

  • Owning and managing Ongoing Monitoring workstreams and forecasts 
  • Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these. 
  • Ensuring all SLAs are met to provide the best service possible for our members 
  • Reporting the success and efficiency of each workstream to senior stakeholders 
  • Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non tech teams to implement these changes
  • You will be comfortable with data – you don’t need to be an expert, but you’ll be comfortable enough with a spreadsheet and dashboards 
  • You will be comfortable with technology – we use several internal systems but you’ll be comfortable making suggestions for improvements 

You’ll be a great fit if you:

  • You have effective communication skills with solid reporting skills to technical and non-technical team members
  • You have 2+ years experience in managing Ongoing Monitoring teams
  • You have managed the success of multiple work streams previously. 
  • You have experience working with simplistic Financial Crime processes. 
  • You have a great analytical mind and attention to detail
  • You can thrive as a generalist and wear many different hats concurrently
  • You have a curious nature and an impeccable attention to detail
  • You have worked in finance, consulting, technology or a regulated organisation. 
  • You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
  • You are customer-focused and a team player
  • You relish working in a rapidly changing environment and enjoy working in a complex, technical industry.

What you’ll get in return:

  • 25 days holiday
  • Vitality Health and Dental Insurance, with a proactive focus on mental and physical well-being
  • Fully covered Multisport card
  • Food vouchers
  • We invest in your development with a 1,000 BGN professional L&D budget per year and up to three L&D paid days off
  • Snacks, light food, drinks in the office
  • Enhanced family-friendly leave
  • Flexible working options.

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:
Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.