KYC Policy &Procedure Manager

Location: Gurugram
Department: Financial Crime and KYC

About You
As a KYC Policy & Procedure Manager for India Operations, you would be working on drafting and standardizing key operations policies like KYC, Risk, etc. You’ll be responsible for conducting research, implementing industry best practices and ensuring adherence to all regulatory requirements (RBI and others) while policy writing. You will be a deep subject matter expert in relevant KYC, Financial Crime regulation and be able to interpret relevant regulations and advise on Tide’s approach to meeting them – whilst also meeting 2nd Line of Defence policies, and balancing Tide’s risk appetite and commercial objectives.
You will work closely with the KYC Product function to ensure policies are correctly translated into product delivery and with the Training and QA function to ensure they are correctly translated into manual processes.
You will also work collaboratively with the 2nd Line of Defence to agree policy approach and be able to challenge 2nd LOD recommendations where you believe they are excessive (or indeed not rigorous enough.) You’ll support the Head of KYC and the Lead Product Owner with prioritisation of work, based on regulatory requirements and risk to Tide.
Some of the things you’ll be doing:
  • Documenting and implementing key operations policies like KYC, Risk etc. in line with stakeholder agreement
  • Evaluating effectiveness of current policies – Reviewing existing processes for policy adherence and working with teams to agree and implement changes to processes
  • Writing end to end Policy, regulatory research, analysis, presentation & execution
  • Interpreting regulations and advising the Head of KYC 
  • Advising KYC product teams and ensuring that new product build is regulation and policy compliant
  • Collaborating with 2nd LOD to agree policy changes and constructively challenge where necessary
  • Providing support with audits and oversight from banking partners
  • Working with 2LoD Compliance to implement new regulatory requirements within KYC
What you’ll get in return:
  • Competitive salary
  • Health Insurance, Life insurance and Accident insurance
  • 25 days annual leaves
  • Enhanced family-friendly leave
  • Dental Benefit
  • Learning & Development Budget
You’ll be a great fit if:
  • You have a strong understanding of KYC & financial crime including AML controls, terrorist financing, CDD, EDD, watchlists, sanctions and PEP and stay abreast of changes to regulations
  • You have knowledge of transaction fraud and risk in banking & cards
  • You are familiar with industry standards, best practices in KYC, financial crime and risk management
  • You have the ability to clearly articulate the regulatory risks and trade-offs with different process and procedure options
  • You have experience in business banking in a regulated environment/ credit cards/ payments/ fintech
  • You are pragmatic and look to find solutions that balance meeting regulatory and internal policy requirements with providing excellent customer service to our members and meeting commercial objectives
  • You have the ability to write great, easy to read and digestible policies and procedures 
  • You have experience in policy writing
  • You are a MBA graduate
  • You are a  quick learner, explorer, multitasker and flexible with work profile
  • You are used to challenging senior stakeholders and remain robust when challenged yourself
  • You are willing to on work weekends or as and when required
  • You are comfortable working a in dynamic environment which includes change, debate, conflict etc.
  • You are a multi-tasker who can manage multiple streams of work simultaneously

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.