KYC Team Lead

Location: Gurugram
Department: Financial Crime and KYC

About You
As KYC Team Lead at Tide, you will be responsible for a team of KYC analysts in India, whose role is to conduct stringent checks and due diligence at the onboarding stage and throughout the customer life cycle, to ensure compliance with AML regulation.
The KYC team’s day is busy, processing volumes of new applications, performing limit increase checks and carrying out further enhanced due diligence.
Some of the things you’ll be doing:
  • Being the subject matter expert on KYC , corporate due diligence and AML risk and managing a team of analysts
  • Helping the Head of KYC in Setting up of the KYC function
  • Managing Day to Day BAU activities of team of KYC analysts
  • Managing the team of KYC analysts through data driven approach
  • Resolving the issues raised by KYC analysts and escalations by stakeholders
  • Managing and overseeing individual and team KPIs / OKRs
  • Managing Internal stakeholder (Member Onboarding team, Member Support Team, Member accession team, Quality Analysis Team, Audit Team etc.) and External (Members, Banking partners etc.)
  • Being the subject matter expert, providing ongoing training and continuous knowledge sharing with the analysts in the team
  • Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level
  • Helping Head KYC in Creating processes, in accordance with our policies, to ensure that we meet rigorous KYC standards whilst building efficiency where possible.
  • Working with Product Owners to build automation and system improvements & operational efficiencies
  • Building the team of analysts for KYC India process at initial stages
What you’ll get in return:
Competitive salary
Health Insurance, Life insurance and Accident insurance
25 days annual leaves
Enhanced family-friendly leave
Dental Benefit
Learning & Development Budget
You’ll be a great fit if:
  • You have proven yourself as KYC team leader
  • You have expertise in Risk & AML understanding of merchants
  • You have decent product understanding and experience of digital KYC trends, processes, and regulations in India
  • You are highly motivated, enthusiastic and driven individual with never say die attitude capable to maintain the morale of team in any situation
  • You are good team leader who is decisive, goal-oriented and proactive!
  • You are highly data driven and good capabilities in Excel
  • You have abilities of forecasting the changes in requirements of operations of team which should be backed up by data
  • You are Highly data driven, comfortable setting goals and KPIs, forecasting and planning.
  • You have implemented operational efficiencies in your profile and have worked towards automation of processes (e.g., documentation review)
  • You have Tech mindset
  • You are comfortable with change, ambiguity, debate, conflict.
  • You are a Multi-tasker who can manage multiple streams of work concurrently.
  • You have proven record of managing various stakeholders (Internal as well as external) to get things done
  • You have good communication skills- written and verbal
  • You are willing to work in a shared shift pattern
  • You are willing to on work weekends or as and when required

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.