Lead Product Manager – Memberships/Subscriptions
You’ll own and manage Tide’s suite of membership products, billing services, in-app discovery methods and all associated third party integrations – as well as member data, directory and access. You’ll build some of these areas yourself initially, while recruiting additional Product Owners to own and scale these areas autonomously under your management.
You’ll be data-driven, forward thinking and dedicated to continuously improving our paid products. This role is essential in helping Tide deliver value to our members and driving revenue for the business.
You will be entrepreneurial and have expert knowledge in customer retention, engagement and sales in a multi-category environment, particularly be familiar with paid plans and subscriptions. You’ll also have the experience to independently lead a delivery team and then a team of POs to develop and launch new features, whilst optimizing our existing suite of products.
You’ll have a deep understanding of customers and the ability to conceptualize new products based on primary customer needs, ideally in an SME context. You will be able to build a case for commercial viability and subsequently drive product development with the Technology team.
A unique role, you’ll be able to bring the product vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, designers, and marketers to research, build, ship and improve the product.
Some of the things you’ll be doing:
- Defining the vision and product roadmap for our member engagement products and features
- Driving the member data, directory and access strategy for Tide the thrive in a multi-user, multi-business context that is essential to success in SME finance & admin.
- Managing all non-product specific parts of the app and our modes of discovery features, esp. our in-app internal ad network (IAN).
- Owning and optimizing our suite of existing membership plans and subscription products, enhancing our pricing strategy across the board. Being fully accountable for Subscription Revenue, end-to-end. This means all execution horizons: long-term and short-term product development, as well as working with the marketing channel leaders to execute on daily, weekly, monthly and ad hoc campaigns
- Coordinating member billing serve across Tide’s product range
- Lead full stack development teams (iOS, Android, Web, Back-end) to deliver new and existing roadmap items in an agile, data-driven way
- Build, lead and retain a team of Product Owners responsible for driving their product, fostering a culture of continuous execution and ultimately building a team of POs that covers the range of the member engagement products
- Covering the member engagement products internationally, currently both for the UK as well as for India
- Assessing opportunities, understanding behaviour, and testing hypotheses with data analysis to continuously improve the experience
- Lead by example: you will be hands on, take ownership for business metrics and product KPIs and play a pivotal role in bringing all stakeholders onboard
- Acting as the “go to person” for the topic, building knowledge on industry developments, competitive position and regulatory changes
- Playing a meaningful role in Tide’s Product Community of Practice
You’ll be a great fit if:
- You’ve shipped market-leading products in a fast-growing product-focused company before as a Lead Product Owner or Head of Product (products where the customer is retail or small business – as opposed to internal-facing tools)
- You’ve spent at least eight years in consulting, product, a start-up, or other function where the core of the business was a technical product
- You have experience in subscriptions and paid plan products which drive value for the customer and revenue for the business
- You have know-how in customer relationship management tools, ideally in an in-app or on-website context
- You have an appreciation and some knowledge of data modes, directories, access, and billing
- You have experience in line managing team members
- You’re obsessed with pricing psychology and loyalty
- You’re a product evangelist: obsessed with the end user, well-versed in best product research and development practices and are willing to share your knowledge with other product owners
- You’re organised and pragmatic, capable of leading a technical interdisciplinary team; we’re after someone who’s not afraid to get their hands dirty and remove any blockers that might be on the critical path to shipping
- You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
- You have practical agile product development experience
- You have Technical knowledge and experience with API-based products
- You have experience with data-driven segmentation, targeting a/b testing and BI tools
- You have experience in retention and engagement marketing and / or product marketing
Who are Tide?
We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.
Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.
We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.
We’re also one of LinkedIn’s top 10 hottest UK companies to work for.
What you’ll get in return:
- Competitive salary
- 25 days holiday
- Family medical Insurance
- Life and Accidental insurance
- Dental Benefit
- We invest in your development with individual L&D
- Flexible working options
Here’s what we think about diversity and inclusion…
We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice