Lead Product Owner – Member Engagement Marketing

Location: London
Department: Product
Posted:

About You

As Lead Product Owner in our Member Engagement Marketing team, you’ll own and manage Tide’s suite of membership products, billing services, in-app discovery methods and all associated third party integrations – as well as member data, directory and access. You’ll build some of these areas yourself initially, while recruiting additional Product Owners to own and scale these areas autonomously under your management.

You will own and optimise our suite of existing membership plans and subscription products enhancing our pricing strategy across the board. You will be fully accountable for subscription revenue, end-to-end. This means all execution horizons: long-term and short-term product development, as well as working with the marketing channel leaders to execute on daily, weekly, monthly and ad hoc campaigns.

You’ll be data-driven, forward thinking and dedicated to continuously improving our paid products. This role is essential in helping Tide deliver value to our members and driving revenue for the business.

You will be entrepreneurial and have expert knowledge in customer retention, engagement and sales in a multi-category environment, particularly be familiar with paid plans and subscriptions. You’ll also have the experience to independently lead a delivery team and then a team of POs to develop and launch new features, whilst optimising our existing suite of products. 

Some of the things you’ll be doing:

  • Defining the vision and product roadmap for our member engagement products and features
  • Driving the member data, directory and access strategy for Tide the thrive in a multi-user, multi-business context that is essential to success in SME finance & admin.
  • Managing all non-product specific parts of the app and our modes of discovery features, esp. our in-app internal ad network (IAN).
  • Owning and optimising our suite of existing membership plans and subscription products, enhancing our pricing strategy across the board. Being fully accountable for Subscription Revenue, end-to-end. This means all execution horizons: long-term and short-term product development, as well as working with the marketing channel leaders to execute on daily, weekly, monthly and ad hoc campaigns
  • Coordinating member billing serve across Tide’s product range
  • Building, leading and retaining a team of Product Owners responsible for driving their product, fostering a culture of continuous execution and ultimately building a team of POs that covers the range of the member engagement productsCovering the member engagement products internationally, currently both for the UK as well as for India

You’ll be a great fit if: 

  • You’ve shipped market-leading products in a fast-growing product-focused company before as a Lead Product Owner or Head of Product (products where the customer is retail or small business – as opposed to internal-facing tools)
  • You’ve spent at least eight years in consulting, product, a start-up, or other function where the core of the business was a technical product
  • You have experience in subscriptions and paid plan products which drive value for the customer and  revenue for the business
  • You have know-how in customer relationship management tools, ideally in an in-app or on-website context
  • You have an appreciation and some knowledge of data modes, directories, access, and billing
  • You have experience in line managing team members
  • You’re obsessed with pricing psychology and loyalty
  • You’re a product evangelist: obsessed with the end user, well-versed in best product research and development practices and are willing to share your knowledge with other product owners
  • You’re organised and pragmatic, capable of leading a technical interdisciplinary team; we’re after someone who’s not afraid to get their hands dirty and remove any blockers that might be on the critical path to shipping
  • You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
  • You have practical agile product development experience 
  • You have Technical knowledge and experience with API-based products
  • You have experience with data-driven segmentation, targeting a/b testing and BI tools
  • You have experience in retention and engagement marketing and / or product marketing