Onboarding India – Training Manager (Tele-Sales)

Location: Gurugram
Department: Marketing

About You
As a Training Manager, you will be responsible for the training of our onboarding team. The team that engages with the prospective customers to convert them to Tide members. You will be required to train them on the sales methodologies and impart the necessary knowledge required to close a lead. 

You will be responsible for creating engaging content, designing & implementing the training programs across teams, ensuring consistency and a high level of efficiency. 

Some of the things you’ll be doing:
  • Designing the engaging training materials our sales process
  • Providing training to both NHT batches and the existing team
  • Designing a training & certification program for the NHT batches and maintain a high throughput
  • Developing content using different mediums/ tools like Videos, Presentations, Quizzes, Seminars, etc. 
  • Being the subject matter expert on member onboarding and related processes
  • Being the subject matter expert, providing ongoing training and continuous knowledge sharing with the team
  • Keeping yourself abreast about the latest changes in the onboarding process/ policies and implementation of knowledge of the same with the team at an operational level
  • Helping Onboarding Lead with documentation of the processes and create wiki pages
  • Working with Product Owners to build automation and system improvements & operational efficiencies
What you’ll get in return:
  • Competitive salary
  • Health Insurance, Life insurance and Accident insurance
  • 25 days annual leaves
  • Enhanced family-friendly leave
  • Dental Benefit
  • Learning & Development Budget
You’ll be a great fit if:
  • You have more than 6 years of experience with a minimum of 2 years of experience with training a sales process
  • You are aware of the sales methodologies and have trained people on financial products in past
  • You have excellent interpersonal skills and are able to work with and influence different stakeholders
  • You have a knowledge of MS-Office, Excel, Dashboards/ MIS, G-Suite & PowerPoint
  • You have exceptional Presentation Skills
  • You have to develop an engaging training program and content
  • You are aware of content development using different mediums/ tools like Videos, Presentations, Quizzes, Seminars, etc. 
  • You have to monitor a training programs efficacy and efficiency
  • You have to identify the training needs, address the learning issues, instruction problems, or new training needs regarding specific employee or Team 
  • You have to design a training & certification program for the NHT batches and maintain a high throughput

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.