Onboarding Team Leader

Location: London
Department: Marketing

About You

As an Onboarding Specialist, you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused, confident at sourcing your own leads as well as converting existing leads into new customers. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue.

 Some of the things you’ll be doing:

1) Conversion:

  • You’ll be responsible for calling potential members who have expressed an interest in joining Tide but have not signed up
  • Calling potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to chase them.
  • You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!

2) Revenue:

  • You’ll source your own leads that you identify as having potential to generate revenue 
  • You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
  • You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5* service as you welcome them to Tide

You’ll be a great fit if you:

  • You have previous financial services telesales experience, and success working towards a revenue target
  • You have experience using Zendesk
  • You feel comfortable working in a fast paced, quickly changing environment
  • You have an excellent telephone manner and objection handling skills
  • You are  confident, outgoing and enthusiastic 
  • You are Incredibly self motivated and conscientious, wanting to make a real difference to the business
  • You are comfortable up taking ad-hoc tasks to support other business areas, such as the KYC Analyst team or Member Support
  • You possess some knowledge of Compliance, KYC, AML and associated regulations
  • You have the ability to listen, learn and adapt to feedback and love working in a close-knit team
  • You are data driven, and will always put the members needs first

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionising business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What you’ll get in return:

  • Competitive salary 
  • Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
  • 24/7 Employee Assistance Programme
  • 25 days holiday with the ability to buy extra days
  • We invest in your development with a £1,000 professional L&D budget per year
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
  • Spacious brand new office in Liverpool street with an all-day snacks bar (and breakfast)
  • Enhanced family-friendly leave
  • 24 hours paid volunteering time off per year
  • Flexible working options
  • Sabbatical leave 

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.