🛠️ Payment systems maintenance 🛠️ Sat 23 Jan 22:00 - 23:30
During this time you won’t be able to make card payments or outbound transfers. Payments sent to you will be delayed until after maintenance is finished. Check status.tide.co for updates

Operations Manager – Credit Services

Location: Sofia
Department: Product

About You

You’ll manage the operations function within Credit at Tide, reporting directly to the VP of Credit. As part of your role you will maintain a high level of performance, optimize processes and KPIs and will drive execution for all of our products. You’ll be analytical and organized, be able to understand complex matters and simplify them to the customer and to your colleagues. You’ll be solution driven, finding the most cost-efficient ways to solve problems you.

Some of the things you’ll be doing: 

⦁ Maintaining KPIs and SLAs, both internally and by partners to make sure the Credit team is performing at the highest level
⦁ Identifying issues with processes or performance and working with Product Owners and Partnerships Managers to resolve them 
⦁ Assessing, creating and testing processes for the Credit area
⦁ Being the point of contact for our support team when it comes to Credit products, representing issues raised by customers and addressing them with Product Owners

You’ll be a great fit if:

⦁ You’ve spent at least three years in an operational role
⦁ You spent at least two years working in companies delivering value to small businesses or consumers
⦁ You’ve spent at least two years working in a financial technology company and/or bank, working with credit products would be a plus
⦁ You have excel proficiency – working knowledge of SQL will be a plus
⦁ You have strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
⦁ You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
⦁ You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
⦁ You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
⦁ You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are located in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Being members first, we are passionate about our members and put them first. We are data-driven. We make decisions and create insights using data.

What you’ll get in return:

  • 25 days paid annual leave
  • Sponsored training, seminars, and team events
  • Food vouchers
  • Additional health & dental insurance
  • Multisport card
  • Snacks, light food, drinks in the office (when we're back there)

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.