Operations Manager – Open Access

Location: London
Department: Marketing

About You

You’ll be an ambitious operator, with experience articulating and delivering excellence in fast-moving environments. You’ll be a capable analyst and problem solver, able to identify solutions and frame problems from raw data. You’ll be a self-starter, able to refine opportunities, assist prioritising competing objectives, and take responsibility for delivering value with a high level of autonomy. You’ll be an effective communicator, capable of managing a range of internal stakeholders. 

As Operations Manager (Open Access), you will report to the Operations Lead (Member Accession Marketing) and have the opportunity to work on an exciting new product proposition with a variety of product professionals, data analysts, operations managers, and senior stakeholders

Some of the things you’ll be doing:

  • Analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
  • Building and optimising scalable processes that are clearly defined and documented
  • Owning and delivering non-technical projects and supporting product, senior operations managers, and VPs to manage co-ordination of cross-functional technical projects
  • Analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes

Working with the Operations Lead (Member Accession Marketing) on defining operational strategy

What you’ll get in return:

    • Competitive salary 
    • Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
    • Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.)
    • 24/7 Employee Assistance Programme
    • 25 days holiday with the ability to buy extra days
    • We invest in your development with a £1,000 professional L&D budget per year
    • Referral bonus when you bring your friends to join Tide 
    • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
    • Spacious brand new office in Liverpool street with an all-day snacks bar
    • Enhanced family-friendly leave
    • 24 hours paid volunteering time off per year
    • Flexible work from home or at the office arrangements
    • Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes)
    • Sabbatical leave 

You’ll be a great fit if:

  • You have 1-3+ years’ experience in a fast-paced environment as a Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, Operations Manager, or Lawyer
  • You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups.
  • You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting.
  • You are resilient, willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
  • You’re customer-focused and a team player
  • You are okay with ambiguity and enjoy working in a complex, technical industry.
  • Previous experience in an analytical role (consulting, banking, or professional services) is advantageous.

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.