Quality Assurance Analyst – Banking/Fintech

Location: Hyderabad
Department: Financial Crime and KYC

About You

As a Quality Assurance Analyst you will be a crucial part of our second line of defence. You’ll have a passion for all things compliance, understanding the importance of screening and KYC due-diligence and how that helps keep our members and our business safe from financial crime. You’ll understand key concepts regarding risk management frameworks including risk mapping and associated controls, including how to measure them for adequacy and effectiveness.

You’ll be a keen investigator, diving deep into cases to understand root causes of defects and spotting trends and patterns as you go which you can use for data-driven solutions. Finally, you’ll be a team player supporting our One Team mentality, working closely with your peers and our close stakeholders to push a high quality culture.

Some of the things you’ll be doing:

  • Testing the work of our Auto-KYC systems to ensure we maintain compliance with regulation, policy and procedures. 
  • Conducting quality checks on samples of cases approved by the Risk Engine, and report regularly to the MLRO, Heads of KYC and Financial Crime and the tech teams responsible for the engine itself.
  • Assessing the work of the 1LOD, including the front line testing function.  
  • Assisting in identifying problem areas and risks associated with the current logic and processes.
  • Making data-driven recommendations for improvement, pushing them to implementation with relevant stakeholders through associated projects.

What you’ll get in return:

  • Competitive salary
  • Health Insurance, Life insurance and Accident insurance
  • 25 days annual leaves
  • Enhanced family-friendly leave
  • Dental Benefit
  • Learning & Development Budget

You’ll be a great fit if:

  • You have experience working in the 2nd Line of Defense.
  • You have 3+ years in a Compliance-related role, specializing in KYC at a leading FinTech or bank
  • You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles
  • You have a passion for compliance and driving high quality
  • You have excellent communication skills, including experience in report writing, and excellent soft skills, including giving feedback
  • You have experience in Quality Assurance
  • You have experience in communicating to and influencing senior leadership 
  • You have statistical analysis skills and are proficient in MS Excel


Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.