Senior Product Manager

Location: London
Department: Product
Posted:

About You

As a Senior Product Manager you’ll own and manage Tide’s suite of membership products, member experience and in-app discovery. You’ll be data-driven, forward thinking and dedicated to continuously improving our products. This role is essential in helping Tide deliver value to our members and driving revenue for the business.

You will be entrepreneurial and have expert knowledge in customer retention, engagement and sales in a multi-category environment, and be particularly familiar with paid subscription plans. You’ll also have the experience to independently lead an empowered product team to develop and launch new features, whilst optimising our existing suite of products. 

You’ll have a deep understanding of customers and the ability to conceptualise new products based on primary customer needs, ideally in an SME context. You will be able to build a case for commercial viability and subsequently drive ongoing product development and bring the product vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, designers, and marketers to research, build, ship and improve the product. 

 Some of the things you’ll be doing:

  • Defining the vision and product roadmap for our member engagement products and features
  • Driving the subscription growth and in-app product discovery strategy 
  • Owning and optimising our suite of existing membership plans and subscription products, enhancing our pricing strategy across the board. Being fully accountable for subscription revenue, end-to-end. This means all execution horizons: long-term and short-term product development, as well as working with the marketing channel leaders to execute on daily, weekly, monthly and ad hoc campaigns
  • Lead full stack development teams (iOS, Android, Web, Back-end) to deliver new and existing roadmap items in an agile, data-driven way 
  • Assessing opportunities, understanding behaviour, and testing hypotheses with data analysis to continuously improve the experience
  • Lead by example: you will be hands on, take ownership for business metrics and product KPIs and play a pivotal role in bringing all stakeholders onboard
  • Playing a meaningful role in Tide’s Product Community of Practice

 What you’ll get in return:

  • Competitive salary 
  • Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
  • Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.)
  • 24/7 Employee Assistance Programme
  • 25 days holiday with the ability to buy extra days
  • We invest in your development with a £1,000 professional L&D budget per year and ability to access thousands of resources through the Learnerbly platform
  • Referral bonus when you bring your friends to join Tide 
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
  • Spacious brand new office in Liverpool street with an all-day snacks bar
  • Enhanced family-friendly leave
  • 24 hours paid volunteering or L&D time off per year
  • Flexible work from home or at the office arrangements
  • Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes)

You’ll be a great fit if: 

  • You’ve shipped market-leading products in a fast-growing product-focused company before as a Product Manager or Senior Product Manager
  • You have experience in subscriptions and paid plan products which drive value for the customer and revenue for the business
  • You have know-how in customer relationship management tools, ideally in an in-app or on-website context
  • You have experience in managing and coaching team members
  • You’re a product evangelist: obsessed with the end user, well-versed in best product research and development practices and are willing to share your knowledge with other product owners
  • You’re organised and pragmatic, capable of leading a technical interdisciplinary team; we’re after someone who’s not afraid to get their hands dirty and remove any blockers that might be on the critical path to shipping
  • You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
  • You have practical agile product development experience 
  • You have Technical knowledge and experience with API-based products
  • You have experience with data-driven segmentation, targeting a/b testing and BI tools
  • You have experience in retention and engagement marketing and / or product marketing

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.

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