Senior Sales Leader, Partner Credit Services (UK Market)

Location: India, Delhi NCR
Department: Marketing, Sales & Communications
Posted: December 10, 2024

ABOUT THE TEAM:

Working with over 100 lender partners, Partner Credit Services connects business owners to the right funding: For founders moving their business to the next level. For entrepreneurs negotiating a tough market. For leaders looking to adapt their strategy. We help business owners get the right finance in place, so they can trade, plan and grow with confidence.

ABOUT THE ROLE:

Partner Credit Services (PCS) has ambitious growth plans for 2024 and beyond, with the sales team playing a pivotal role in achieving these goals. Following Tide's acquisition of Funding Options, PCS expanded its UK footprint and established customer-facing teams in India and Bulgaria. In 2024, PCS aims to double its sales organization, with 80% of growth focused offshore in India.

To support this expansion, PCS is creating a senior role for an experienced sales and business leader to foster a high-performing, disciplined sales culture across UK-focused teams based in India. The role involves local oversight of fast-growing teams, with dotted-line reporting from local Team Leads while maintaining functional reporting structures.

Key responsibilities include achieving and exceeding KPIs for sales activities, ensuring adherence to standards, conducting quality assurance (e.g., call listening), and managing local people-related activities. This position offers an exciting opportunity to contribute to PCS’s ambitious growth strategy while driving excellence in sales operations

As a Senior Sales Leader, you will

• Provide local oversight and supervision of the PCS UK Sales Teams based in India – acting as the PCS leader locally
• Assume responsibility for the PCS Credit Finance team locally
• Work closely with the Sales Team Leads for our Unsecured, Asset Backed and Commercial Coverage businesses to drive the success of the teams based in India
• Work with the PCS Sales Performance Lead to structure training and development for the India based Teams
• Work with the PCS Leadership team and the PCS Sales Performance Leads to establish and maintain a high performing sales culture
• Work with local stakeholders across the broader business to ensure that the PCS India teams are compliant with local regulations and requirements 
• Provide oversight of processes and act as a local escalation point for complaints, Risk &  Control issues, local recruitment and onboarding of new joiners
• Continue to embed a culture of continuous feedback to drive the business forward (continuous improvement)
• Solid Line reporting into the Commercial Director, Partner Credit Services; dotted line to local India leadership 

WHAT WE ARE LOOKING FOR:

• You have 10 years+ relevant industry experience, ideally in Sales
• You have Proven leader with at least 3 years experience in a people leadership role
• You have deep knowledge of SME finance in the UK (or other market) including different lender products / product classes
• You have experience of covering the UK market
• You have highly data driven – able to analyse / interpret / present complex datasets
• You have capable of working with a high degree of autonomy and local responsibility
• You have strong financial analysis skills
• You have experience of Salesforce (or similar workflow based CRM system) ideal but not essential
• You have experience of coaching or mentoring would be a plus

To succeed in this role, you will:

• Possess superior communications skills
• Experience of presenting and reporting to senior leaders /Exec team members within a business
• Be required to provide regular progress updates to the Senior Leadership teams within PCS
• Will be expected to think tactically and strategically over the longer term as the team continues to grow and expand 
• Work independently with a high degree of autonomy (and local responsibility) as well as collaboratively with other stakeholders
• Establish a broad network across the organisation including Sales, Operations, Product Management, People Management and Marketing
• Be obsessive about delivering the highest level of customer service
• Demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• And lastly, be absolutely passionate about small businesses and helping them achieve their dreams

WHAT YOU WILL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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