Team Lead, Alert Review, Fraud (Acquiring)
Location:
India, Hyderabad
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
As an team leader you’ll be:
- Lead, manage, and mentor a team of Transaction Monitoring Analysts, ensuring they meet performance metrics, including transaction reviews, case resolution times, and fraud detection accuracy.
- Conduct regular performance reviews, provide constructive feedback, and develop individual training plans to improve team capabilities.
- Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
- Supervise the monitoring of acquiring transactions, ensuring suspicious activities are detected in real-time or through post-transaction analysis.
- Oversee the monitoring of merchant acquiring activities, including card payment authorizations, settlements, chargebacks, and disputes, ensuring all processes follow best practices.
- Ensure all monitored transactions comply with industry regulations and standards, including AML, and card network rules (Visa, MasterCard, etc.).
- Develop strategies to reduce fraudulent activities across merchant card payments and ensure merchants meet compliance requirements.
- Use data-driven insights to recommend improvements in transaction monitoring processes and fraud mitigation strategies.
- Keep the team updated on emerging fraud trends and adjust detection rules and constantly measure, assess and improve our risk policies, procedures and controls across products
- Foster a collaborative team environment focused on continuous improvement and high operational efficiency.
- Representing your area in front of different stakeholders, including internal and external auditors.
What makes you a great fit:
- You are willing to work in flexible shift patterns.
- 3-5 years of experience in merchant banking, card acquiring, merchant acquiring, transaction monitoring, or merchant card payments with automated processes and data driven decisioning tools/culture.
- Proven leadership experience, with a track record of managing teams in a fast-paced, high-volume environment.
- Deep understanding of card acquiring processes, merchant acquiring systems, payment networks (Visa, MasterCard, etc.), and fraud detection methodologies.
- Analytical mindset with a proven ability to interpret complex transaction data and identify fraud patterns.
- Excellent communication and stakeholder management skills, with experience in handling escalations and coordinating cross-functional teams.
- Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Read through our Recruitment privacy notice to learn about how Tide manages your data