Contacting the Tide team


#1

The Tide team can be contacted through a variety of channels:

  • Via the in-app chat: Tap the Help tab at the bottom of your screen and select Start a New Request. You will then be able to send us a message and someone from our team will get back to you as soon as possible.

  • If you lose your phone, email us at hello@tide.co and we can help cancel your card and freeze your account.

  • If you have any feedback for us, email us at hello@tide.co or share your thoughts in the community feedback section here.

  • If you need to report a card lost or stolen, please call: +44 (0) 3331210266


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Support: Tide member support
#2

hi our name is
holly lane improvement centre
my name is jonathan smith
our email adress is
hollylanehome@mail.com
sc 23 69 72
ac 02370553
we have not used card yet but want transfer monies in today to make payments but have forgotten our email password
can you help


#3

Hi @hollylane, we’d love to help. Sorry to hear you’re having trouble. Could you reach out via hello@tide.co. A Founder Member Manager should then be able to assist you with your query privately.


#4

Hi I am trying to set up a Tide account. with a new formed LTD company. but not sure what a partner code is. I contacted companies house they are also not familiar with this. please can you tell me what this is and where i can get one.
Thank you.


#5

Hi @sherif, pleased to hear you’re looking to become a Tide Member! Partner codes are used for our accounting partners. You do not need a partner code to sign-up. But if you have an accountant simply ask them whether or not they are partnered with Tide and we’ll be able to add the code later on. Any additional questions, do get in touch. I’d be happy to help.


#6

Hi Thank you for your quick reply , really appreciate it…i will try again. at this stage we do not have an accountant… Thank you.:slight_smile:


#7

No problem @sherif. Here to help :smiley:.


#8

Hi Viktoria… Please could you help me. I am not sure if our Tide account has been set up, as have not heard anything. i have sent details ie photo selfie and of my license, name of our application is pyramid promotions.
Thank you.


#9

Hi Sherif,

Our team should have reach out via email with more information.

Let me know if there is anything else I can do to help, I’d be happy to :slight_smile:

Valentine


#10

Can you please send me a confirmation email
Confirming my account details please as I need this for Contractors
thank
Wayne


#11

Hi Wayne,

You can request an account verification letter via the in-app chat facility.

Let me know if you have any other questions about Tide, I’d be happy to help :slight_smile:

Many thanks,
Valentine


#12

My phone upgraded its software and my Tide app was removed. When adding it back, I have been unable to reactivate it by scanning my passport. The screen just freezes and does not allow me to proceed. I tried 10 times.

I’ve sent an email but have heard nothing back

No phone number to call. I need to make transactions today.

Please advise with urgency


#13

Hi Nivo,

Really sorry to hear you are experiencing trouble. Are you able to contact our team through the in-app chat so they can further assist you?


#14

Hi one month ago I had stolen money from my Tide account… transfers that I’m never doing.I try to contact whit tide … email them a d send a lot of messages in via the app about the problem.The only thing that I received was Dispute form that I fill up and resend …after this nobody reply to my messages nobody respond to me and my money still missing. Unbelievable !!!


#15

Hi Temenuga,

I am really sorry to hear this and for the delay in getting back to you.

I believe our Help team has been in touch since then. Please let me know if there is anything else I can do to help.

Valentine


#16

Hi, I’ve been having trouble confirming my mobile number on the app since I joined. I’ve constantly asked for help but I get nothing in response. Every time I try to confirm my number I get a message telling me we can’t confirm the number. It’s a business account and this small problem is stopping me from transferring money into my person account where all my direct debits are set-up. I need this sorting urgently please


#17

Hi Wayne,

I am terribly sorry for the delay in getting back to you! I do believe our Help team has been in touch to further assist you with this.

Please let me know if you have any other questions, I’d be happy to help.
Valentine


#19

Hi
I’m chasing up a new account application for a ltd co of mine named rosmuc services.
I was assured it would be open within days but I’ve not heard anything yet and cannot access the chat in app.
Thanks in advance for any help you can give me
Caomhan


#21

Hi @Rosnamuc, I can confirm that our on boarding team reached out last week with some good news via the in-app chat.

If you’re unable to access the chat, I recommend deleting the app and going through account recovery. Once you’ve done this, you can sign in using the details you intially registered with. You should then be able to view messages from our team.

Hope this helps.