Duplicated transactions and wrong balance with freeagent


#1

Hi, imported transactions at free-agent got some duplicate which ended up with wrong balance, when I deleted duplicated it messed up account balance even more, whats the way to fix that without reexplaining million transactions?


#2

Hi @mamezito,

Sorry to hear this has messed up the balance.

Would you also be able to reach out to our Member Support team in the app, and let them know your FreeAgent balance vs your Tide balance?

Could you also let them know the date you imported the transactions from Tide into your FreeAgent account?

If the FreeAgent balance is more, there might still be a duplicate transaction, if the Tide balance is more, there is a transaction missing. I would look out for any transactions made recently that hasn’t pulled across yet, and any pending transactions on the account as well.

Thanks,
Felicity