Hi, I’m a Director of a new street food business, we haven’t started trading yet but have had a Tide account for about 10 months. There are two other Directors, one of whom is the main account holder. I’ve had a card for about 4 months, and in that time, despite wanting to, I’ve never managed to use it; I’ve probably spent over £2,000 through my personal bank account which should really have been spent on the business account.
I don’t know why exactly… the whole Tide process is just not as easy or clear as it should be, and I find it really frustrating that I have no visibility over the account, or even over my card, which has my name on it. As far as I am aware I cannot check the balance on the card I’ve been given. I’ve no idea how much money is in the main account. I’ve no idea whether I need to ask my partner to log in and move money from the main account onto my card, or whether I can just use my card and it takes money from the main account. I can’t seem to find the answers to these questions online, the support article for Team Cards doesn’t go into any detail.
I know that if I was more organised I could ask my partner to send me screenshots of the bank balance, and move money around for me. But when I’m about to pay for something in a shop I just don’t have time, and so I spend the money through something that I have visibility of, my personal card. Maybe I’m missing something - if thats the case the online guidance needs to be improved. I’ve browsed the FAQs and am still none the wiser.
Maybe it’s the other Director, maybe he hasn’t read the support articles properly… When I ask him he says he thinks I should be able to log in. But when I tried to log in, it told me to reset the security login code, which I’m assuming means he’s now going to lose access until such time as he decides he wants to log in and see the account.
I don’t care if I’m not the main account holder. I don’t care if I have to upload my passport details and go through KYC. I just want to be able to log in, view the balance, move money around, make a bank transfer, etc. Am I missing something huge here?
I love the idea of Tide. But I’m just getting frustrated that we’ve got this account and yet I feel totally discouraged from using it as I have to text my business partner to ask him to log in and check the balance for me before I use the card.
We’re planning to be trading full time in 2 months. I’ve said to the other guys that if I don’t have visibility of the account before we start trading then I want to change banks. I can’t manage my business if I can’t see the account balance or whether my card is going to get declined.
Can anyone give me any advice?