Ignoring the fact that the support team is never online, reactive instead of proactive, and clearly massively under resourced…
How do I get a statement instantly. Or a formal letter acknowledging that I hold a bank account with Tide?
This is an absolute basic business requirement and something that should be available from day one of holding an account.
I am so full of regret from going the route of an account with you guys. It’s just so massively time consuming to get anything done. Why?
These things are easy. A simple round of welcome docs would suffice. People are choosing you as you advertise a fast service. You don’t. You get people in the door quickly then make them do a song and dance before they can do anything productive with the account.
Waste. Of. Time.