Please be aware that during the holiday period our Member Support team’s availability will be reduced so it may take a little longer to answer any queries.
We’ll be closed on the 25th of December and the 1st of January
Between the 26th and 27th of December you may experience longer waiting times when you send us a message and some matters will have to be resolved after 27 December.
Please also note that instead of 8am to 8pm, a scaled back team will be working from 9am to 6pm.
We’ll get back to you as soon as we can! Thank you in advance for your patience
The Tide Team