Rewards Pass Pro – Terms and Conditions

Tide Paid Plan Terms and Conditions

Introduction

  1. The Tide Paid Plans (referred to as a “Paid Plans”) are provided to you by Tide Platform Private Limited (“Tide” or “we”, “us”, “our”), a company with CIN U72900TG2020FTC139019 and having its registered office at Level 13, Plot No. 19, Software Unit Layout, Madhapur Hyderabad, Telangana – 500081.
  2. Paid Plans may be available to select Tide Members only. We reserve the right to offer the Paid Plans to select members at our sole discretion.
  3. These Paid Plan Terms and Conditions (“Subscription Terms”) should be read together with the Tide Membership Terms and Conditions (“Tide Membership Terms”) and the Tide Expense Cards Terms and Conditions (“Expense Card Terms”).
  4. Any capitalised terms used here but not defined will have the meanings given to them in the Tide Membership Terms. These Subscription Terms will prevail in case of any conflict with the Tide Membership Terms.

How does it work?

  1. The benefits available on your specific Paid Plan and the terms governing them can be found below. Please familiarise yourself with this page as it contains important additional details about your Paid Plan, and forms part of these Subscription Terms.
  2. We may roll out additional benefits for subscribers of Paid Plan from time to time. The benefits provided under the Paid Plan are for you alone and such benefits may not be transferred or assigned to any person.
  3. The benefits available under a Paid Plan will be provided until you have an active, valid Paid Plan. In case of cancellation or expiry of your Paid Plan, we will stop providing the benefits under the Paid Plan to you, until you renew it.
  4. All rewards accrued under the Paid Plan benefits will be subject to the applicable limits of your Prepaid Payment Instrument (“PPI”).

Fees and Billing

  1. Fees: The fee for your specific Paid Plan is set out below. We may waive this fee at our sole discretion.
  2. Billing for Paid Plan: The length of your billing cycle will depend on the type of Paid Plan that you sign up for. All Paid Plans will be billed in advance.
  3. Payment: We may make available various payment processing methods to facilitate payment for the Paid Plans. You must abide by any relevant terms and conditions or other legal agreement with a third party, that governs your use of a given payment processing method. We may add or remove payment processing methods at our sole discretion. You are solely responsible for all amounts payable associated with purchases of each Paid Plan. The fee for each Paid Plan including applicable taxes (like GST), will be charged to your payment method on the date the payment is due. You authorize us to charge your payment method for payment of amounts due towards the Paid Plans. You also agree to authenticate payments towards the Paid Plans as required by the issuer of your payment method. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your Paid Plan, we may suspend your access to the relevant Paid Plan until we have successfully charged a valid payment method. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any remaining membership periods or unused benefits.
  4. Changes to fees and billing: From time to time, we may change the fees, the benefits and billing terms for one or more Paid Plans. Such changes will be communicated to you by email, in-app, calls, WhatsApp or through our website.
  5. Renewals and Cancellations: Your Paid Plans will renew automatically at the end of your billing cycle unless cancelled. You can cancel your Paid Plans at any time in-app or by contacting Tide in-app support. If you cancel a Paid Plan, you will automatically lose access to the benefits offered under such Paid Plan at the end of your Paid Plan period. There will be no pro-rata refund of fees in case of early cancellation for any partial subscription terms or unused benefits.

Important Information

  1. These Subscription Terms will remain in place until terminated by you or us. You may terminate these Subscription Terms by cancelling all your Paid Plans. The termination of the Subscription Terms will not automatically lead to the termination of the Tide Membership Terms, or any other additional products and services provided by Tide unless we inform you otherwise. But termination of the Tide Membership Terms will automatically terminate these Subscription Terms and any active Paid Plans.
  2. We can change or terminate these Subscription Terms by giving you a reasonable prior notice. Any changes we make to these Subscription Terms will be made available to you by email, in-app, calls, WhatsApp or through our website. You should save and/or print a copy of these terms for future reference. However, we reserve the right to change these terms without giving you notice where:1.the change benefits you;
    2.we make a change to comply with law, regulation or related guidance and we’re not reasonably able to provide advance notice;
    3.we’re introducing new services or features relating to the Paid Plans or introducing new Paid Plans; or
    4.the changes are minor, or do not affect the quality of the service, or do not materially impact your rights under these terms.
  3. Unless you’ve informed us otherwise before any change takes place, we’ll assume that you’ve accepted the changes to these Subscription Terms. If you do tell us that you do not accept any change, your notice will be deemed to be your request to cancel your Paid Plan on the date upon which the changes are due to take effect (or any other date that you request in advance of the changes taking effect).
  4. If any term, condition, or provision of these Subscription Terms is found to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining terms, conditions and provisions will not in any way be affected or invalidated.
  5. If we don’t exercise the rights that we have against you straight away, we can still do so later.
  6. Indian law governs these Subscription Terms, and each Paid Plan and the parties agree to the exclusive jurisdiction of the courts of New Delhi to adjudicate any dispute arising out of or relating to these terms.

Queries and Complaints

For any queries relating to Paid Plans, you can message us in-app via the member support function.

Tide Rewards Pass Pro

  1. Fee (inclusive of taxes) per month – INR 2500
  2. Benefits – Higher Cashback: Enjoy upto 3.5% cashback on spends with your Tide Expense Card.*
  3. Validity – Your Rewards Pass Pro will remain valid for the duration of the entire calendar month in which it is purchased. For example, if a Pass is purchased on the 10th of March, it will remain valid until the last day of March (31st).

*Terms Governing Cashback

  1. Cashback will be calculated considering all transactions made in the entire calendar month in which a Pass is purchased. For example, if a Pass is purchased on the 10th of March, all transactions made in the month of March (starting from the 1st of March) would be considered towards calculation of cashback for such month.
  2. Cashback will be credited in the PPI associated with your Tide Expense Card. We aim to make the cashback payment within 60 days from the last date of each calendar month.
  3. We consider the date on which money is deducted from your PPI (linked with your Tide Expense Card) as the date of the transaction.
  4. If cashback cannot be credited to your PPI for any reason, we reserve the right to offer you Amazon gift cards of amounts equal to the cashback you’re eligible for. Gift cards will be sent to your email ID registered with us. Note that it may take up to 60  days after the completion of the calendar month for your gift card to arrive in your email. In case you receive the reward in the form of an Amazon gift card, please note that additional terms may apply to the redemption of the Amazon gift cards (including Amazon’s own terms). We advise you to review all information included with your Amazon gift card. If you avail of your Amazon gift card, Amazon will process your personal data (as a data fiduciary separate from us) in line with its privacy policy. You understand that we do not issue Amazon gift cards. Accordingly, we are not responsible for any issues relating to their use, redemption, limitations, or unavailability. We give no warranty of any kind nor accept any liability in connection with the Amazon gift cards distributed in lieu of cashback.
  5. If your Tide Expense Card is cancelled or withdrawn, or if the PPI associated with your Tide Expense Card is terminated or suspended, any cashback earned under a Pass (which is yet to be delivered) will be deemed forfeited.
  6. Cashback benefit under a Pass cannot be used in conjunction with any other Tide offer or promotion.
  7. Only genuine transactions will count towards eligibility for cashback. A transaction will not count towards the eligibility for cashback if: (a) you cancel or reverse the transaction; (b) the transaction is invalidated or refunded or fails to go through; (c) the merchant or you dispute the transaction; (d) the transaction is made to load/fund your PPI associated with the Tide Expense Card; (e) the Pass is not active when the transaction is made; (g) the transaction is a cash withdrawal from an ATM; (h) the transaction is not valid or appears to be suspicious or fraudulent or done with an intent to abuse the process or for wrongful gain to any member or wrongful loss to Tide; (i) the transaction is made towards a purchase of prohibited goods or services; or (j) the transaction is directly or indirectly made towards payment of rent, utilities, bill payments, fuel or education fee. This list is non-exhaustive and may be subject to change from time to time. Merchants or the merchant banks get a specific code based on what they sell or the services they provide. This code is called a Merchant Category Code (MCC). We use the MCC to determine if you can earn cashback on a transaction. We do not control what type of MCC a merchant gets and are not able to change this code. This means that in some cases, a merchant might sell something that seems eligible for cashback, but because of the MCC, the transaction isn’t eligible.
  8. If we find that cashback has been delivered to you incorrectly, we reserve the right to cancel or set off such erroneously delivered cashback against any sums we owe you, subject to applicable law. We also reserve the right to withhold or forfeit any cashback we believe have been earned fraudulently.
  9. You (and NOT we) are responsible for all taxes, duties, levies or other statutory dues and charges payable in connection with any cashback you receive.
  10. Our decision as to the cashback and any associated computation will be final and binding. For any disputes about the cashback, you must reach out to us at indiasupport@tide.co within thirty (30) days from the date you’re informed about the cashback you’ve earned.
  11. Members who are not compliant with the Tide Membership Terms will be disqualified from receiving cashback. We reserve the right to disqualify any member who is found: (a) to not meet these cashback terms or acting in violation of these terms; or (b) acting in an unsportsmanlike or disruptive manner or with intent to abuse, cause wrongful loss, defraud, threaten or harass any person.
  12. These terms, the eligibility criteria, disqualification criteria, validity criteria for transactions, cashback rates and any other terms can be modified, withdrawn, or cancelled, in part or in full, at any time, in our sole discretion, with reasonable prior notice.
  13. To the extent permitted under applicable law, we are not responsible for: (a) any error in the operation of the cashback program, including for technical, network, telephone, computer, hardware or software malfunctions of any kind; (b) any inaccurate transmission of, or failure to receive any information on account of technical problems or traffic congestion on the Internet or at any website; (c) any lost, misdirected, late, incomplete, unintelligible or inaccurate participation information, whether caused by you or by any of the equipment or program associated with or utilised in calculating cashback, or by any technical or human error while processing the cashback program; or (d) any typographical errors in any materials associated with the cashback program.