Bounce Back Loans - Tide service

You said you’ve been getting many more messages and calls than normal. What are you doing to answer all the queries?

We’ve increased our Member Support team to make sure we can respond to all members who need our help, whether you’re asking about the loans or anything else about using Tide.

As well as hiring more staff and training them quickly, we reorganised our priorities so that Tideans (our word for Tide staff) from across the company were able to jump in to help our Member Support team.

We’re working 24/7. Because we’re working remotely to comply with coronavirus guidelines, there are more of us able to help and for more hours.