Bounce Back Loans - Tide service

Why can’t I call the phone number on my Tide card to ask about Bounce Back Loans?

The phone number printed on Tide cards is for PPS, our card issuer that manages lost, stolen or damaged Tide cards – they can’t answer queries about Bounce Back Loans.

All the information about Bounce Back Loans is available for you on the Bounce Back Loans page and in Support and FAQs. We post regular updates on the Tide blog.

If you’re on our waiting list, please wait and we’ll contact you when you can access a Bounce Back Loan from us. For any urgent Bounce Back Loan queries or problems withdrawing your loan, message us in the app and our Member Support team will reply as soon as they can.

Read more: You said you’ve been getting many more messages and calls than normal. What are you doing to answer all the queries?