How to raise a complaint

We’re sorry you’re unhappy with your Tide experience.

So that we can fully understand what’s gone wrong and to get the best possible resolution for you, could you please write to us with a brief description of what’s happened?

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Message us

You can send us a message directly in the app.

Please clearly indicate that you’re logging a complaint.

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Email us

Our complaints team can be reached by email at:

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Write to us

Complaints can be posted to:

Tide Complaints
5th Floor,
1 Appold Street
London EC2A 2UT

Once you’ve made a complaint

We aim to acknowledge and resolve your complaint within 3 business days. In the unlikely event that we’re unable to resolve your complaint, we will issue you with a final response within 8 weeks.

If you’re dissatisfied with our response or handling of your complaint, and you’re a ‘micro-enterprise’, charity or a trust, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our final response.

For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services Standard Explanatory Leaflet.