How to raise a complaint
We’re sorry you’re unhappy with your Tide experience.
So that we can fully understand what’s gone wrong and to get the best possible resolution for you, could you please write to us with a brief description of what’s happened?
Once you’ve made a complaint
We aim to acknowledge and resolve your complaint within 3 business days. In the unlikely event that we’re unable to resolve your complaint, we will issue you with a final response within 8 weeks.
If you’re dissatisfied with our response or handling of your complaint, and you’re a ‘micro-enterprise’, charity or a trust, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our final response.
For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services Standard Explanatory Leaflet.