Updating your Tide account

How does updating the account affect my invoices and payments? Should I update my account details with my customers?

Yes, you’ll need to notify everyone who pays you to let them know your new account details.

For the time being, we’ll try to redirect any payments (Faster Payments, Bacs and CHAPS) sent to your old account number and sort code to your new account. If possible, we’ll make sure payments go into your new bank account on the same day they arrive in your old e-money account.

If you have outstanding invoices or you send an invoice by mistake with your old account details, that’s fine – we’ll try to redirect the payment from your old account to the updated account. When we can no longer offer this redirection service, we’ll message you to let you know.

Tide and ClearBank disclaim any liability for losses relating to the Bulk Payment Redirection Service.