Always. Tide’s accounts are provided by PrePay Solutions (PPS), who are regulated by the FCA via an e-money license.
Our members’ funds are kept in a protected safeguarding account, meaning that they can never be loaned out to other customers and, as such, are not exposed to risk. As your client’s funds will never be reinvested, they do not require FSCS protection (which is only required where banks reinvest and take risks with your money).
In the unlikely event of Tide’s insolvency, services would continue to run as normal under management of PPS. Funds will be available to draw down at all times as they are safeguarded according to the rules stated above.