Login support for your account

Can't log in? This could be because you need to recover your account. Follow the steps on this page to get up and running again.

If we’ve had to pause your account, the steps on this page won't help. Instead, visit our paused accounts page for support.

Why you might need to recover your account

Reinstalling app

If you delete your Tide app and reinstall it, you'll need to recover your account to confirm your identity.

New phone

If you lose your phone or change phones, you’ll need to recover your account on your new device.

Technical issues

If your app is facing a technical issue and you can’t log in, or are being forcibly logged out due to a software update, you may have to recover your account.

How to recover your account

How to recover your account

Step 1: Uninstall your Tide app

If you’ve changed phones, you don’t need to do this step.

If you’re recovering your account on the same phone, you’ll need to uninstall your existing Tide app.

To do this on iPhone, touch and hold the Tide app icon until it starts to jiggle, then tap Delete app.

To do this on Android, open the Google Play Store app and tap the profile icon in the top right > Manage apps and devices > select the Tide app > Uninstall.

Step 2: Download the Tide app again

Visit the Google Play Store for Android, or App Store for iPhone, to redownload the Tide app.

Make sure your device is running on at least iOS 15 for iPhone, or at least Android 10 for Android.

Step 3: Receive your code by SMS or email

  1. Open your Tide app and tap Login

  2. Enter your phone number if you have one account, or tap Login with email instead if you have multiple accounts

Open your SMS app if you chose SMS

  1. Enter the mobile number you use for your Tide account and tap Get verification code

  2. Open your SMS app and copy your 6-digit one-time passcode from Tide

  3. Go back to the app verification screen

  4. Under Enter SMS code and paste your one-time passcode

If you're not sure of this mobile number or can no longer access it, either tap Contact Support or email hello@tide.co and we'll support you.

Didn’t receive the SMS?

  • Check your phone number to confirm the last few digits of the number displayed match your registered mobile number

  • Check your network signal so you're able to receive SMS messages

  • Review SMS blocking settings as some phones have features that block messages from unknown senders

  • Wait up to 5 minutes as SMS delivery can occasionally be delayed.

  • Request a resend by tapping Resend OTP

  • Restart your phone as a quick device restart can sometimes resolve SMS delivery issues

SMS expired?

  • Request a new SMS. For your security, one time passcodes are time-sensitive, so you may need to request a new one if you didn't enter yours in time

Open your phone’s email inbox if you chose email

  1. Tap Login with email instead > enter your email > Go to email

  2. Open your email inbox to receive your 6-digit one-time passcode from Tide

  3. Go back to the app verification screen

  4. Under Enter email code enter your one-time passcode

If you're not sure what this email address is or can no longer access it, either tap Contact Support or email hello@tide.co and we'll support you.

Can’t find your email?

  • Check your spam or junk folder and look for an email from Tide Business or a sender like noreply@tide.co

  • Double-check your email address as even a small typo can prevent delivery

  • Allow 5-10 minutes as email delivery can sometimes experience a slight delay

  • Tap 'Resend email' if you still haven't received it

  • Check your internet connection to make sure you're able receive emails

Verification code expired?

  • Re-trigger a new code. For your security, verification codes are time-sensitive. Click on the link to trigger a new one

  • Click on the latest email link. If multiple emails have been triggered, only the latest one will work

Step 4: Verify your identity

We need to make sure it’s really you accessing your account.

To do this, you’ll need to take a selfie by allowing Tide access to your camera:

  1. Tap Enable camera

  2. Tap Allow

We’ll only use this access to verify your identity in this situation, and won’t access any other data or information. 

Take a selfie

To take a selfie that’s accepted, remove anything that covers your face, face forward, and make sure your eyes are clearly visible.

When you’re happy with your selfie, tap Upload photo.

Selfie not accepted?

  • Make sure you've got good lighting by avoiding direct sunlight, harsh shadows, or strong backlighting that makes your face appear dark

  • Face the camera directly

  • Take off any hats, sunglasses, or masks that obscure your face

  • Make sure your face is in focus and the image is not blurry or pixelated, and hold your device steady

Selfie not matching?

  • Match your original onboarding photo. For example, if you wore glasses then, wear them now.

  • Try again, as sometimes a slightly different angle or lighting can make a difference

  • Contact support if multiple attempts fail by emailing hello@tide.co and our team will help you

Holding screen still showing?

If you still see the holding screen after 30 minutes, you can force-close your Tide app to check again.

To do this on iPhone, swipe up from the bottom of your phone screen. You should see a carousel of your open apps. Find the Tide app window and swipe it up. This will force-close it. 

To do this on Android, tap Settings > Apps > select the Tide app > Force stop > Ok.

Once you’ve done this, just tap on your Tide app as normal to open it again. If the holding screen is still showing, it may be that your verification is taking a bit longer. In rare cases, this can take up to 12 hours.

If it’s still showing after this time, email hello@tide.co and our team will support you.