Breeze through your cash flow management with Credit Flex

Credit Flex is a short-term loan for Tide members that covers 4 or 6 fixed monthly instalments.

In this Help Centre page find out:

How Credit Flex works

The Credit Flex eligibility criteria

Repaying and managing your Credit Flex loan

What happens if you've missed a repayment

Credit Flex helps you

Spread you business purchases into smaller monthly repayments. Simple. Affordable. Quick.

Plan your cash flow

Avoid balance dips and cover past payments

Ease unexpected costs

Delay making those payments

Pay nothing for a month

Take your time during the first month

Grow your business

Access money to invest in equipment, inventory, etc.

No application needed

We identify which of your costs and payments are eligible

No hidden fees

See every repayment amount and due date in-app

How Credit Flex works

You can take out a Credit Flex loan to either make a real-time payment or cover the costs of a past transaction.

Divide your upcoming payment into smaller transactions

Before you take out the loan, ensure you've the necessary funds to cover the payment in your main account. Once you pay, we'll provide you with the Credit Flex loan.

To make a payment in your app, tap:

Accounts > Pay > select an existing Payee OR enter the recipient’s details> Pay with Credit Flex

Read and accept your Credit Flex repayment terms including interest

Sign the personal guarantee

Confirm the loan

Once the loan is confirmed, the recipient will receive the payment from your main account, while we credit the money back – to your main account.

Your monthly repayments will start the following month. To track your Credit Flex repayments, visit your Credit Flex dashboard.

Cover the cost after you've made the payment

You’ve made a payment, and you’d now like to increase your balance.

To cover your costs in your app, tap:

Accounts > select transaction from your timeline > Cover with Credit Flex

Read and accept your Credit Flex repayment terms including interest

Sign the personal guarantee

Confirm the loan

Once the loan is confirmed, you’ll receive credit in your main account instantly.

Your monthly repayments will start the following month. To track your Credit Flex repayments, visit your 'Credit Flex' dashboard.

Check your Credit Flex eligibility

We check and update eligibility daily. To determine Credit Flex eligibility, we look at: your company credit score, the revenue and turnover paid into your Tide account, and more.

⚠️ To have more than one loan at the same time, you should make at least one monthly repayment on the first Credit Flex you took out.

Min and max loan amounts

The minimum amount* you can take out for a single Credit Flex loan is £100, and for several combined loans is £500. The maximum amount* – for a single or several combined loans – is £10,000.

*We issue individual Credit Flex loan offers based on a mix of eligibility criteria.

Upcoming payments

If you want to see if a transaction qualifies for a Credit Flex loan, in your app, tap:

Accounts > Pay > select an existing Payee OR enter the recipient’s details. If you see Pay with Credit Flex, the transaction is eligible

Past payments

If you want to see if a transaction qualifies for a Credit Flex loan, in your app, tap:

Accounts > select a transaction from your timeline. If you see Cover with Credit Flex, the transaction is eligible

Repay your Credit Flex loan

Your monthly repayments start one month later – on the exact date you've taken out the loan. On this fixed due date, we’ll automatically collect the payment from your main Tide account.

Change your loan repayment date

If you'd like, you can also change the repayment date of your loan. When taking out your Credit Flex loan, in your app, tap:

Change repayment date > Calendar > chose a date > tap Confirm at the bottom right > review the preview of the loan > Set repayment date > Confirm Change

Changing your repayment date will affect your first installment. If you decide on an earlier date, this will lower your first installment. If you decide on a later date, then the first repayment may be slightly higher.

Credit Flex interest rate

There’s no subscription fee Credit Flex - you’ll only pay the interest rate on the money you borrow. We apply a monthly interest rate of 3.3% to the outstanding amount over 4 or 6 months.

Your repayment schedule

Before you confirm the loan, we’ll show you the repayment amounts and schedule. You can also see this on your Credit Flex dashboard in your app, tap:

Finance > Loans > Credit Flex

Manage your Credit Flex loan

Pay your loan early

If you want to pay your Credit Flex loan before the 4 or 6 months have passed, you’ll have to repay the full outstanding amount, including any interest accrued up to the date of full repayment. To change your repayment plan:

Tap the Support icon in the top-right in your app

View your personal guarantee

A personal guarantee is a legally binding agreement where you as the business owner or director of the company agree to be personally liable for the repayment of the company loan.

Signing a personal guarantee means that if your business becomes unable to pay the monthly instalments, you'll take responsibility for repayment of the loan in your personal capacity. View your personal guarantee in-app, tap:

Finance > Loans > Credit Flex > Manage > Personal Guarantee

Top up your loan

If you want, you can also add an additional amount to your monthly repayments. In your app, tap:

Finance > Credit Flex > choose a payment > Add up to and select the amount > Review loan breakdown > Review terms

Take out a partial loan

You can also take a partial Credit Flex loan for transaction you've already made. In your app, tap:

Finance > Credit Flex > choose a payment that has the option Get xxx towards this payment > Review terms

What to do if you've missed a repayment

If there’s not enough money in your main Tide account on the due date, we’ll attempt to collect the amount from your additional Tide accounts indefinitely. We’ll collect any money you receive until the monthly repayment is settled.

Our Collections team may also email, call or send you an SMS to remind you of the overdue payment.

We report Credit Flex payment history to credit reference agencies. Your business credit score may be affected positively or negatively, depending on whether you make your monthly Credit Flex or other loan repayments on time.

If you’re having concerns about meeting your monthly repayments, email collections@tide.co to speak to us.

What happens if you miss two or more monthly repayments

We may ask you to pay the full outstanding amount, plus all accrued interest, regardless of how long the repayments are overdue.

Days your Credit Flex loan is overdue

4 days past the due date

If you have an Additional Account, we’ll also use that account to collect your monthly instalment

8 days past the due date

We’ll give you a 7-day grace period, starting from the repayment due date, and on the 8th day - you’ll start accruing late interest of 3.3% fixed monthly rate

31 days past the due date

We'll send you a final notice and terminate your loan repayment terms. You'll have 2 more weeks to get in touch to discuss your repayment options

45 days past the due date

In case you didn't reach out, we may forward this to a debt collection agency. We’ll ask you to immediately pay back the rest of the loan, plus any accrued interest