Get started with your Tide Card Reader

Your Tide Card Reader lets you and your team members collect payments directly from your customers.

Getting set up is quick and easy. Follow our simple steps to connect your device and start getting paid.

How to order a new Tide Card Reader

How to order a new Tide Card Reader

If you haven't already, you can order a Tide Card Reader through your app by going to the Payments tab and tapping Get Paid > Card Reader Payments.

You'll be able to choose which card reader you'd like.

The Tide Card Reader Plus works similarly to the standard Tide Card Reader, but offers a larger interface with printer availability and lifetime free 4G connectivity.

How to set up your card reader

  1. Remove the sleeve and check that the box is unopened. Open it and make sure the serial number on the device matches the box label

  2. Plug in the card reader, then press and hold the power button until the display comes on. Charge the device for a minimum of 4 hours

  3. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  4. Go to Setup Wi-Fi. Select + and turn on the WLAN switch. Select your network or press + to add one manually

  5. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Remember: Your card reader has a built-in SIM and will switch to mobile data (3G/4G) if WiFi isn’t available.

Start taking card payments

Start taking card payments

On your card reader, press Payment > enter the price > Continue. Your customer can now hold their card against the machine, and the payment will land in your Tide account within 3 business days.

Share a receipt

To share a receipt, just ask your customer to scan the QR code on the card reader once their payment has gone through.

Make a refund

You can provide refunds through your Tide app. Tap Get Paid > Card Reader > select the payment > Refund This Payment.

Will you take more than £2,200 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Sell In-Person (rent device)**
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Pay As You Go

Monthly fee (+VAT)

Card reader transaction fee

0.79% + 3p

0.79% + 3p

1.39% +5p

Tap to Pay on iPhone transaction fee*

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement. **Sell In-Person device rental is available for registered businesses only

Cancelling your order

Generally, you can’t cancel an order once it’s been placed.

However, in case of delivery failures, such as items lost in transit or orders that remain undelivered for more than 30 days, you can choose between re-delivery or a refund.

There are no cancellation fees for orders that are cancelled due to delivery failure, such as items lost in transit or undelivered parcels.