Make sales with your Tide Card Reader

Your Tide Card Reader lets you and your team members collect payments directly from your customers.

Getting set up is quick and easy. Follow our simple steps to connect your device and start getting paid.

Order your new Tide Card Reader

Order your new Tide Card Reader

If you haven't already, you can order a Tide Card Reader through your app:

  1. Go to the Sales tab > Get a Card Reader 

  2. Choose which card reader you'd like

  3. Buy device

The Tide Card Reader Plus works similarly to the standard Tide Card Reader, but offers a larger interface with printer availability, lifetime free 4G connectivity and the option to collect tips.

Set up your card reader

Get your card reader connected

  1. Remove the sleeve and check that the box is unopened. Open it and make sure the serial number on the device matches the box label

  2. Plug in the card reader, then press and hold the power button until the display comes on. Charge the device for a minimum of 4 hours

  3. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  4. Go to Setup Wi-Fi. Select + and turn on the WLAN switch. Select your network or press + to add one manually

  5. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Your card reader has a built-in SIM and will switch to mobile data (3G/4G) if WiFi isn’t available.

Setting your tipping percentage

Your card reader default tipping functionality is set up to offer a tipping percentage of 5%, 10% and 12%  You can customise these amounts using the following steps:

  1. Tap More

  2. Manage

  3. Tipping

  4. Add the % amounts you wish to offer your customers

Removing the tipping functionality

If you wish to disable the tipping functionality, you can do this through just a few simple steps within your card reader.

  1. Tap More

  2. Manage

  3. Tipping

  4. Toggle off 'Collect Tips'

Use your card reader

Use your card reader

Take card payments

  1. On your card reader, press Payment

  2. Enter the price and press Continue

  3. If tips are activated, your customer can choose to leave a tip

  4. The total transaction amount* is shown

  5. Your customer can hold their card against the machine to pay

  6. The payment will land in your Tide account within 3 business days

*Your card reader fees apply to the total amount of the sale plus tip

Share a receipt

Ask your customer to scan the QR code on the card reader once their payment has gone through.

Both digital and printed receipts are available, and both will show the cost plus any tip.

Make a refund

  1. Tap Sales > Activity > Settlements

  2. Select the payment and tap Refund This Payment

  3. A refund the full amount of the cost plus any tip will be processed within 14 business days

View your statement

In your app’s transaction timeline, you’ll see the total payment amount. When you open the transaction details, the tip is shown separately.

Learn all about viewing and generating statements here.

If you need a statement showing your tips, tap the Support icon in your app and we’ll help you. 

Will you take more than £2,200 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Pay As You Go

Monthly fee (+VAT)

£12.99

£12.99

£0

£0

Card reader transaction fee

0.79% + 3p

0.79% + 3p

1.39% +5p

1.39% +5p

Tap to Pay on iPhone transaction fee*

0.79% + 9p

0.79% + 9p

1.5% + 11p

1.5% + 11p

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement.

Cancelling your order

Generally, you can’t cancel an order once it’s been placed.

However, in case of delivery failures, such as items lost in transit or orders that remain undelivered for more than 30 days, you can choose between re-delivery or a refund.

There are no cancellation fees for orders that are cancelled due to delivery failure, such as items lost in transit or undelivered parcels.