ICA FAQs

Find answers to all your most frequently asked questions about ICAs here.

If you don’t see what you’re looking for and have questions about your existing Tide account, just chat to us in the app.

Fees

What foreign exchange rate will I receive?

Our rates are provided by Xignite and take the spot interbank exchange rate. We apply a markup which will be displayed before you confirm the transfer.

The current FX transfer rate is charged at 0.25% (excluding market holidays, like weekends and bank holidays).

What are the fees and charges?

You can set up as many international currency accounts as you need - entirely for free. It’s also free to receive payments in the currencies of each account (e.g. receiving Euros in your EUR account).

  • SEPA transfers - 0.70 EUR
  • SWIFT transfers - £5 (or currency equivalent)

Please note that other banks may also charge additional fees after you’ve made a payment. Unfortunately, we have neither visibility nor control over any charges applied by third parties.

When will fees be charged?

Fees are charged automatically, as soon as the transaction is complete.

Limits

Are there limits on payments?

Yes - there are limits on the amount of money you can send receive and send using your international currency accounts. These limits are set based on the information you provide in your application and your day-to-day spending, but are different to the limits on your GBP account. To request a change to your account limits, please contact the Member Support team via the in-app chat.

Are there any restrictions on payments?

International currency accounts are for business purposes only, such as payments to suppliers, payments from customers or payroll.

Setting Up

How many accounts can I open?

You can open one account in each available currency.

Which IBANs will I receive?

You'll be issued with three IBANs:

  • DE (Germany) IBAN for receiving and sending SEPA Euro payments
  • DK (Denmark) IBAN for receiving and sending SWIFT payments in all other currencies (including Euro SWIFT payments)
  • GB (Great Britain) IBAN for receiving international GBP payments sent via the SWIFT network

The currency I want isn't available. Will more currencies be added in future?

Yes. We'll be adding many more currencies in the future, including USD, and we’ll let you know once we do.

Using your IBAN and ICAs

How can I receive international payments?

Share the IBAN and BIC associated with your international currency account with the person who wants to pay you.

You'll receive three unique IBAN and BIC pairs:

  • One for SWIFT GBP payments (beginning with GB) - you'll use this to receive international GBP payments sent via the SWIFT network.
  • One for SEPA EUR payments (beginning with DE) - you'll use this to receive Euros within the SEPA zone.
  • One for all other international currency payments (beginning with DK) - you'll use this to receive payments all other currencies (including SWIFT Euro payments).

Please note that the GB IBAN is only for Pound Sterling payments and the DE IBAN is only for Euro payments. Payments in any other currencies sent to these IBANs may fail.

If you're asked to share the address associated with your IBAN and BIC, you can find these details in-app by tapping 'More', then 'International currencies', then selecting the relevant account.

What if I receive a payment in a currency for which I don’t have an account?

The payment will be converted into GBP automatically, and deposited into your Tide GBP account. All foreign exchange conversions will be executed at our usual FX rate. If you receive a payment from a region or in a currency that’s not currently supported, it will be returned to the sender’s account.

Also, please note that your GB IBAN (linked to your main GBP account) can only accept Pound Sterling payments, and your DE IBAN (linked to your Euro Account) can only accept SEPA Euro Payments.

Will I get statements for my international currency accounts?

Yes - separate statements for your international currency accounts will be available on the 7th of each month. You can find statements for both your GBP and international currency accounts in the app - tap “Legal Documents” under the “More” menu.

How do I change a recipient’s details?

You’ll need to delete and recreate the recipient again.

How do I close an international currency account?

Contact our Member Support team via the in-app chat, who’ll close the account on your behalf.

How do I move money into my international currency accounts?

There are two ways you can do this: you can either transfer GBP from an existing Tide account to an international currency account, or you can send a payment to one of your IBANs (e.g. send a EUR payment to your DE IBAN to credit your Euro Account).

How do I make an international payment?

Just as you’d make any other payment through Tide: Tap “Pay” and select which account you’d like to send money from. You can then add a new recipient and their account details before proceeding to the confirm payment screen.

How do I exchange money?

Tap “Pay” in your Tide app, and select the accounts you’d like to transfer money between. You’ll see the rate before you confirm the transaction, and when you tap “Exchange” your balances will be updated.

How long will payments take to arrive?

Payments in EUR (via SEPA) take 1 to 3 working days to arrive. All other international payments (via SWIFT) take 3 to 5 working days.

What if I send money to an account that is a different currency?

The receiving bank may convert your payment into the new currency before the funds are deposited into the recipient’s account. Unfortunately, we have neither visibility nor control over any charges applied by third parties. However, the recipient can confirm with their bank what fees and conversion rates will be charged.

What if I send money to the wrong recipient?

Contact our Member Support team via the in-app chat as soon as you can. Our team will work with all the necessary service providers to locate the payment, but unfortunately we can’t guarantee that an incorrect payment will be recovered.

Can I get cards issued to my international currency accounts?

International currency accounts can only be used to send or receive payments. You can still continue to use your Tide card abroad, and we will process payments from your GBP account, regardless of the currency your spending. And we still use the Mastercard wholesale rate when you spend abroad using your Tide card.

Will my accounting software integration work with international currency accounts?

Not yet, but we hope to introduce this over the coming months.

No results found

There were no results found for your search query. Try another search term, or if you still can't find what you're looking for reach out to our suport team in the Tide app.