Find answers to all your most frequently asked questions about ICAs here.

If you don’t see what you’re looking for and have questions about your existing Tide account, just chat to us in the app.

Using your IBAN and ICAs

What if I send money to the wrong recipient?

Contact our Member Support team via the in-app chat as soon as you can. Our team will work with all the necessary service providers to locate the payment, but unfortunately we can’t guarantee that an incorrect payment will be recovered.