When will I be billed my membership fees?

Our billing cycle runs from the 1st to the last day of each month, and payments are collected on the 1st.

If you downgrade your plan on or after the 1st of the month, we’ll still charge you for that month, and the downgrade will take effect from the beginning of the next month.

If you upgrade your plan, the first month you’ll be charged pro-rata – so, if you upgrade on the 16th, you’ll only pay for the days remaining in that month. Starting from the next billing cycle, we’ll collect the full monthly price of your new plan, on the 1st. If you're on a free trial and want to downgrade, make sure to do so before the last day of the month in which your trial ends. Once your trial is over, your fees are calculated pro-rata. You’ll only pay for the remaining days of the month, before we collect the full amount next month.

Let's say your free trial ended on 15 December: 

• If you've cancelled during your free trial – you'll keep your access until your free trial ends and have no charge, at the end of it

• If you cancelled after the trial, but before the billing date – you'll have to pay for the remainder of the current month on pro-rata basis and will be downgraded on the 1st of next month