How to close your Tide account

We’ll be sorry to see you go, but you can request to close your Tide business account at any time.

This guide will help you:

Close your Tide business account

Close additional accounts linked to your business

Download your transaction history and statements

Report the passing of a Tide account holder

How to close your Tide business account

Step 1: Transfer your account balance

Before closing your account, please move the available balance to another account of your choice.

For your security:

Always transfer funds only to an account you trust and control

Tide will never ask you to move money to a third-party “safe account”

Step 2: Download your account statements

Before account closure, download any statements or documents you may need for future reference. In the Tide app:

Tap the Profile icon

Go to Profile & Settings

Open Business Account Details

Select Statements & Documents

You can download and save your account statements directly from the app.

Step 3: Cancel recurring payments

Please cancel or update any active:

Auto-payments

Bill mandates

Subscriptions

Scheduled transfers

These payments will need to be reconfigured through another account after closure.

Step 4: Close additional accounts

If you have multiple accounts linked to your business, make sure to close or transfer funds from those accounts before proceeding with your main account closure.

Step 5: Request account closure

Once you’ve completed the above steps:

Tap the Profile icon in the Tide app

Go to Profile & Settings

Select Business Account Details

Tap Close Account

Our team may contact you to complete verification before processing the closure request.

If you receive money after account closure

If a refund or payment is credited after your account has been closed, contact Tide Support and share the account details where you would like the funds transferred.

Additional verification documents may be required for security purposes.

Need help with account closure?

If you face any issues while closing your account or need help accessing your statements or balance, contact Tide Support through:

Support icon > Messages in the Tide app

Email: indiasupport@tide.co

Reporting the death of a Tide account holder

If a Tide member has passed away, please contact our support team for assistance with the next steps.

You may be asked to provide:

Full name of the account holder

Registered business details

Relationship with the deceased

Relevant legal or supporting documents

Our team will guide you through the process based on the account type and applicable requirements.