Tide Expense Card Terms and Conditions

Welcome to the terms and conditions for the Tide Expense Cards ("Expense Card Terms"). We would like you to read these Expense Card Terms carefully before you use the Tide Expense Card.

You must read these Expense Card Terms along with the Tide Membership Terms and Conditions ("Tide Membership Terms") and Transcorp T&Cs (Transcorp prepaid card user agreement) ("Transcorp Terms"). Your use of the PPI and the associated Tide Expense Card is collectively governed by the Tide Membership Terms, these Expense Card Terms and Transcorp Terms.

These Expense Card Terms are applicable between you and us if you apply and are successfully issued a Tide Expense Card by Transcorp. Tide Expense Cards are marketed and distributed by us.

Please ensure that you read and understand these Expense Card Terms before you apply and provide your consent for availing the Tide Expense Card and related services offered by us, because they form a binding agreement between you and us.

We reserve the right to modify these Expense Card Terms from time to time. We will notify you of the changes in these Terms as required under applicable law. Your continued use of the Tide Expense Card and related services after such changes indicates your acceptance of the modified Terms. We advise you to regularly re-visit this page to be aware of the changes.

This document constitutes an electronic record under applicable law, including the Information Technology Act, 2000 (as amended from time to time). This electronic record is generated by a computer system and does not require any physical or digital signatures.

You understand, agree, and acknowledge that:

Issuance
1. Your application for issuance of the Tide Expense Card will be approved or rejected by Transcorp based on its underwriting/eligibility criteria and other procedures followed by Transcorp, from time to time. We will have no role and do not make any representations, warranties, or guarantees in relation to such approval or rejection of your application by Transcorp.
2. Tide Expense Card will be associated with a PPI (defined below). Transcorp issues you the PPI and the determines the limits applicable on the PPI.
3. As per RBI Regulations, Transcorp can issue you a PPI only if you comply with the applicable KYC requirements. Tide Expense Card will be issued only if you have completed a full KYC as per the procedures defined by Transcorp.
Release and Liability
1. By using the Tide Expense Card, you fully and unconditionally release Tide, Tide Entities, and their respective directors, officers, employees, agents, representatives etc. (in any jurisdiction) against any disputes, claims or proceedings in connection with the Tide Expense Card, and all such claims (if any) will lie only against Transcorp as per the Transcorp Terms.
2. Tide, Tide Entities, and their respective directors, officers, employees, agents etc. will not be liable for any loss or damage suffered by you or for any dispute arising out of or in connection with your use of Tide Expense Card, including as a result of any fraud or misuse of the Tide Expense Card by any third party.
Benefits and Limits
1. All benefits, features, facilities available in relation to the Tide Expense Card including but not limited to cash loading facility, withdrawal facility, transaction ceiling limits etc. will be governed by Transcorp Terms and applicable RBI Regulations, as amended from time to time.
2. Tide Expense Card will be valid only within the territory of India and for transactions in Indian Rupees only. It cannot be used outside the territory of India or for any cross-border transactions denominated in foreign currency.
3. Tide Expense Card and the PPI associated with it is non-transferable to any other individual or entity.
4. Interoperability on your Tide Expense Card will be activated by Transcorp subject to applicable RBI Regulations and as per the technical capabilities available with Transcorp.
5. Transcorp may have to modify the facilities and benefits linked to your Tide Expense Cards on account of any legal or regulatory changes. In such case, if you become incapable of using all or any part of the Tide Expense Card or related services, Transcorp or us will not be liable to you in any manner.
Loading of PPI
1. You will be able to load funds into your PPI within the permissible limits as per Transcorp’s policies. You may load your PPI using the payment methods displayed on the Tide Platform, which may include debit cards, credit cards, net banking and UPI.
2. Payments made using a payment instrument will be subject to the terms and conditions established by the instrument issuer. If payments cannot be processed through your payment instrument, or if your payment is returned for insufficient funds, you will be responsible for any fees incurred and Tide will have no liability with respect to it.
3. You agree that we will not be liable for any delay or failure of a transaction made to load your PPI or for any loss occurring to you due to any error in the execution of transaction by you. You confirm that the money used for loading your PPI is from legitimate sources only and the transactions executed by you are not for the purpose of contravention and/or evasion of any applicable laws.
4. We may levy a convenience fee for the service we provide in helping you load your PPI. This convenience fee may vary depending on the payment mode you use to load your PPI. Such fee (if any) will be displayed on the transaction screen prior to the payment being executed. We may waive the convenience fee as part of our subscription plans or otherwise in our sole discretion.
Payments
1. Payment Instructions are executed by Transcorp and are subject to the Transcorp Terms.
2. You can make a Payment Instruction through the Tide Platform by tapping on the relevant button on the platform and following the on-screen instructions.
3. For a Payment Instruction to be properly executed, you must provide us with the information which is necessary for the proper execution of the Payment Instruction, confirm the details which have been entered by tapping the relevant button on the Tide Platform and comply with any additional security requirements requested.
4. You will be solely responsible for the accuracy, authenticity and completeness of the Payment Instruction made and authorized by you in your usage of the Tide Platform (including adding and validating the intended beneficiary, accuracy of beneficiary details etc). We will presume the accuracy, authenticity and completeness of the information entered by you while making a Payment Instruction. We will not independently verify the Payment Instruction.
5. You agree to be bound by the Payment Instruction. Once you enter and confirm the necessary information for completing a Payment Instruction and comply with the additional security requirements on the Tide Platform, this will constitute your consent for execution of the Payment Instruction. You cannot revoke your consent to execute a Payment Instruction.
6. You agree that we will not be liable for any delay in the completion of the transfer of funds or for any loss occurring to you due to any error in the execution of the Payment Instruction by you. In this regard, you will be responsible to ensure the availability of sufficient funds in your payment instrument.
7. You authorize debit or credit of your PPI as per the Payment Instruction received from you.
8. We will not help execute Payment Instructions under the following circumstances:
  1. Insufficient funds in your payment instrument;
  2. Incomplete or incorrect Payment Instructions issued by you;
  3. We have reason to believe that the Payment Instruction issued relates to fraud, relates to an unlawful activity or to proceeds of an unlawful activity, relates to payment for purchase of unlawful or prohibited goods or services, or violates Tide Membership Terms; or
  4. The Payment Instruction cannot be executed due to technical, regulatory, or other limitations.
9. We may levy a convenience fee for the service we provide in helping execute Payment Instructions. Such fee (if any) will be displayed on the transaction screen prior to the payment being executed. We may waive the convenience fee as part of our subscription plans or otherwise in our sole discretion.
ATM Withdrawal
1. Tide Expense Cards are issued by Transcorp and accordingly ATM withdrawals are subject to the Transcorp Terms.
2. If enabled, you can use your Tide Expense Card at select ATMs to withdraw cash present in your PPI. Tide Expense Card is meant for withdrawals against the balance already available in your PPI. It is your responsibility to maintain sufficient balance in your PPI to meet withdrawal and service charges.
3. ATM withdrawals may be subject to per transaction limits and monthly limits, as determined by Transcorp in accordance with RBI Regulations.
4. In cases of low balance in your PPI, ATM withdrawals may be declined.
5. We are not responsible for failure of any ATM to dispense cash, your inability to withdraw cash for any reason or inability to avail any ATM related service. We will also not be liable for any loss caused by a technical breakdown of the payment system.
6. It is your responsibility to ensure that you enter the correct amounts and credentials in the ATM. We bear no liability for any loss occurring to you due to inaccuracy in the details entered by you in an ATM.
7. You may enable and disable ATM withdrawals on your Tide Expense Card using the facility on the Tide Platform. In case you disable the ATM withdrawal option on your Tide Expense Card, you would not be able to perform any ATM withdrawals.
8. Tide Expense Card can only be used for domestic ATM withdrawal transactions.
9. The security of the PIN is paramount, and you must keep it confidential and not reveal it to any third person. You must take reasonable precautions to prevent misuse of the PIN. We will not be responsible for any consequences arising directly or indirectly out of the disclosure of the PIN by compromising its confidentiality.
10. All ATM withdrawals are subject to a fee, which will be notified to you through the Tide Platform or in our communications. The ATM withdrawal fee is not refundable. The ATM withdrawal fee may be waived as part of our subscription plans for a certain number of transactions in a given time period, as specified in the subscription plan documentation.
Refunds: Refunds are processed by Transcorp in accordance with Transcorp Terms and applicable RBI Regulations. Refunds will be handled in the following manner:
1. If a payment made from your PPI is returned, rejected, or cancelled, refund will be made to your PPI.
2. If you wish to receive a refund on an amount that has been debited from your PPI on some other ground, please email us at indiasupport@tide.co and explain the circumstances and your reason for the request. If your request is valid, reasonable efforts will be made to honour the request and refund the amount in question to your PPI subject to applicable laws.
3. Refund requests may not be entertained for transactions that are reversed/cancelled because they were processed due to some technical issue in our system, or some suspicious activity was identified in a transaction.
4. We will try to respond to your refund requests at the earliest. But we will not be responsible for any delays which are outside our control or are due to third parties such as merchants who we rely on to process your refund requests. Please note that we do not undertake any liability for the processing of the refund requests.
Chargeback
1. You can initiate a chargeback request in accordance with Transcorp Terms. We do not have a role to play in the processing of chargeback requests and they are processed solely by Transcorp in accordance with Transcorp Terms and applicable RBI Regulations.
2. We reserve the right to review your transaction history pursuant to a chargeback request, to determine the veracity of a chargeback request, including determining the occurrence of any fraud.
3. Transcorp may require you to submit additional relevant documents to support a chargeback request. You agree to provide such documents and acknowledge that Transcorp may not be able to process your request if you fail to provide the required documents.
Termination
1. We may terminate the Tide Expense Card and related services, at any time, for any reason, with or without advance notice, unless such notice is required under any applicable law. This means we can stop providing you with any services related to Tide Expense Card. We specifically reserve the right to cancel your Tide Expense Card if: (a) you breach or violate Tide Membership Terms or these Expense Card Terms; (b) you are no longer registered with Tide (i.e. your membership with Tide Platform ceases to exist); or (c) there is termination of arrangement between Tide and Transcorp. In addition, Transcorp may terminate your PPI or cancel your Tide Expense Card in accordance with the Transcorp Terms.
2. Please contact us at indiasupport@tide.co in case you: (a) you do not want to continue using the Tide Expense Card and want to deactivate, terminate or close your PPI linked to it; (b) want to unsubscribe from our mailing lists; or (c) wish to opt out of receiving any promotional messages on or related to your Tide Expense Card. Requests for closure of Tide Expense Card and the linked PPI will only be accepted when communicated in writing to us.
Fee and Charges
1. We may levy a fee or similar charges for services offered through Tide Platform. You understand and agree that we may debit the applicable fee from your PPI. Before any debit, we will notify you regarding the fee to be debited (including any periodic revisions). Such debit to your Tide Expense Card will be subject to necessary authorization procedures as may be defined by the RBI or any applicable authority. Rest assured that we will let you know before charging you anything.
2. You understand that a surcharge may be levied on certain transactions made using your Tide Expense Card (such as at fuel stations) by the acquiring bank (the bank or financial institution which processes payments on behalf of a merchant). The rate of surcharge may vary depending on the category of transaction and the acquiring bank involved. Surcharges cannot be suppressed and must be paid by you.
3. Maintenance Charges: In case of no credit or debit transactions in your PPI for a continuous period of 6 months, maintenance charges of INR 10 will apply on a monthly basis. Such maintenance charges will be deducted from your PPI balance.
4. Card Issuance Charges: You will be charged a card issuance charge of INR 100 for the Tide Expense Card, this will be deducted from your PPI balance after 3 months from the issuance of the Tide Expense Card. This charge shall not apply in case you transact for a minimum of INR 100 within 3 months from the issuance of your Tide Expense Card. The deduction will take place as per the following schedule:
  1. Deduction 1: ₹25 (inclusive of GST) will be deducted in the 4th month from the date of issuance.
  2. Deduction 2: ₹25 (inclusive of GST) will be deducted in the 5th month from the date of issuance.
  3. Deduction 3: ₹25 (inclusive of GST) will be deducted in the 6th month from the date of issuance.
  4. Deduction 4: ₹25 (inclusive of GST) will be deducted in the 7th month from the date of issuance.
5. These charges shall become applicable on Tide Expense Cards issued on March 15, 2025 or later.
6. Card Re-issuance Charges: If your Tide Expense Card is lost, stolen, or damaged, you can order a replacement card. You will be charged a card re-issuance charge of INR 249 (inclusive of GST) for a replacement card.
Communication and Support
1. We may communicate with you or send alerts, through emails, SMS, notifications via websites/ mobile app, push notifications, WhatsApp or any other mode, in connection with the use of or transactions undertaken on Tide Expense Card and related activities, so that you are aware of transactions taking place on your card.
2. To address any questions or grievances or complaints that you may have regarding the use of Tide Expense Card, please contact us at: indiasupport@tide.co.
Definitions
1. "KYC" stands for ‘Know Your Customer’ and involves a customer identification process prescribed under applicable law;
2. "Payment Instruction" means an instruction issued by you to effect transfer of funds to a bank account or PPI of a designated beneficiary by debiting such funds from your PPI;
3. "PPI" means a prepaid payment instrument that facilitates purchase of goods and services against the value stored on such instrument;
4. "RBI" means the Reserve Bank of India;
5. "RBI Regulations" are the rules, regulations, guidelines, directions, circulars, notifications, or instructions issued and updated by the RBI from time to time;
6. "Tide" or "we", "us", "our" refers to Tide Platform Private Limited, a company with CIN U72900TG2020FTC139019;
7. "Tide Entities" mean group, affiliates, and associated companies of Tide;
8. "Tide Expense Card" means a prepaid card linked to a PPI issued by Transcorp, which is co-branded by Tide, and powered by Rupay;
9. "Tide Platform" refers to the mobile applications hosted or operated by Tide or Tide Entities; and
10. "Transcorp" means Transcorp International Limited, a company having corporate identification number L51909DL1994PLC235697, which has been authorised by the RBI to issue PPIs.

Supplemental Terms: Tide Expense Linked Members Terms and Conditions

These supplemental terms to the Tide Expense Card Terms and Conditions govern your relationship with us if you are a Linked Member (defined below). Please make sure to read these carefully as these terms form a binding agreement between you and us.

These supplemental terms form part of, and must be read together with the Tide Expense Card Terms and Conditions. Capitalized terms are defined in the Definitions clause below. Capitalized terms not defined below will have the meanings ascribed to them in the Tide Expense Card Terms and Conditions.

We reserve the right to modify these terms from time to time. We will notify you of the changes in these terms as required under applicable law. Your continued use of our services after such changes indicates your acceptance of the modified terms. We advise you to regularly re-visit this page to be aware of the changes to these terms.

Definitions
1. "Linked Member" means a Tide Expense Card holder who provides services to an Employer and links themselves to an Employer account using a referral code, or otherwise as permitted on the Tide Platform.
2. "Employer" means the person or entity which has engaged the services of the Linked Member as an independent contractor or employee.
Terms Governing Linked Members
1. If your Employer decides to link you to their account as a Linked Member, you will receive an option to confirm it by either using the referral code of your Employer, or otherwise as notified on the Tide Platform. Once you confirm, you will be deemed to be a Linked Member and the conditions specified in these terms will additionally govern your use of the Tide Expense Card, Tide Platform and other services we offer you.
2. Your Employer has the right to delink you from their account as a Linked Member at their discretion. Upon such delinking, you will discontinue being a Linked Member. Usually, such delinking may occur in cases where you’ve ceased to work for your Employer, or where you have breached the terms of your agreement with the Employer. We may also offer you the option to delink from your Employer’s account and discontinue being a Linked Member. Once delinked: (a) your Tide Expense Card may be temporarily disabled for debits; (b) your Employer may recover any outstanding amounts they’ve credited to your Tide Expense Card in accordance with Clause 2.5 below; and (c) any functionality disabled on your Tide Expense Card on account of being a Linked Member will be re-enabled.
3. You acknowledge and understand that as a Linked Member, certain functionality that you usually get as a Tide Expense Card holder may not be available to you and may be disabled. This includes the ability to load funds onto your PPI and the ability to make bank account transfers of the funds credited to your Tide Expense Card by your Employer. Further, to the extent permitted under applicable law, and as permitted by you, your Employer may set and modify card controls on your Tide Expense Card on your behalf at any time, such as by limiting the channels on which the card may be used (ATM, POS etc.), setting and modifying transaction limits (on a weekly/monthly/per day basis), and freezing or unfreezing the card.
4. You understand that you are permitted to act as a Linked Member by virtue of your engagement with your Employer. Pursuant to the agreement between your Employer and us, you may receive certain facilities on your Tide Expense Card and Tide Platform, only during the currency of your engagement with your Employer or till the subsistence of the agreement between your Employer and us. You agree to notify us on cessation of your engagement with your Employer.
5. To the extent permitted under applicable law, you irrevocably and unconditionally authorise Transcorp on the request of your Employer to recover by marking hold funds, debiting, pre-authorised transfers or reversal of credit, any excess amount credited by or on the instructions of your Employer into your PPI, with notice to you. Tide or Transcorp will not be held responsible or liable for any such hold funds, debit, reversal of credit or pre-authorised transfers carried out by Transcorp at the request of your Employer.
6. You understand and agree that your Employer (and not Tide) is responsible for making payments to you as per your engagement with them. As such, the responsibility of making timely and accurate payments to you lies with your Employer. You agree not to hold us or Transcorp responsible or liable for any issues arising out of delay in payment, payment of incorrect amounts or non-payment, or any other disputes arising out of your engagement or employment with your Employer.
7. Privacy. When you become a Linked Member by using the referral code of your Employer, you acknowledge and agree that certain details like your name, email, details of the transactions in your PPI and balance in your PPI will be accessible to your Employer, given the relationship between you and your Employer.

Supplemental Terms: Benefit Wallets Terms and Conditions

These supplemental terms to the Tide Expense Card Terms and Conditions govern your relationship with us if you use Benefit Wallets (defined below) on your Tide Expense Card. Please make sure to read these carefully as these terms form a binding agreement between you and us.

DEFINITIONS
1. "Benefit Wallet(s)" means the specific, segregated sub-wallets within your PPI (such as Meal Wallet, Fuel Wallet, Rewards Wallet, etc.) that are loaded by your Employer for specific purposes.
2. "Employer" means the corporate entity that employs you and provides funds to load into your Benefit Wallets.
3. "Meal Wallet" means a Benefit Wallet restricted for the purchase of food and non-alcoholic beverages at compliant Merchant outlets.
4. "Main Balance" Refers to the primary balance available on your PPI (linked with Tide Expense Card) for all permitted transactions, as per the Tide Expense Card Terms.
5. "Restricted Merchants" means specific categories of merchants where the use of a particular Benefit Wallet is permitted (e.g., restaurants for Meal Wallet) based on Merchant Category Codes (MCC).
NATURE OF THE OFFERING
1. You understand that:
  1. Tide Platform Private Limited ("Tide") provides the technology interface (the Tide Platform) for you to view balances, block card, and manage your Benefit Wallets.
  2. Transcorp International Limited ("Issuer") is the issuer of the PPI and holds all funds loaded into your Benefit Wallets in an escrow account. Tide does not hold any funds.
2. Corporate Program: This Card is issued to you as part of a corporate benefit program instituted by your Employer. Your right to use the Benefit Wallets is contingent upon your continued employment or association with the Employer.
BENEFIT WALLETS AND USAGE RESTRICTIONS
1. Unlike the Main Balance, funds in Benefit Wallets have specific usage restrictions mandated by RBI regulations and tax laws and cannot be used at Restricted Merchants. For example, Funds in the Meal Wallet can only be used for the purchase of food and non-alcoholic beverages (as determined by the MCC of relevant merchants). Likewise, Fuel Wallets may only work at fuel stations (as determined by the MCC of relevant merchants).
2. We determine transaction eligibility based on the MCC. We do not control or have the ability to change a merchant's MCC. Consequently, a transaction may appear eligible for a tax benefits based on the product or service your purchase, but it may not be eligible due to the MCC assigned to a merchant. For example, if a food transaction is successfully processed as a non-food transaction due to an incorrect MCC at the merchant’s terminal, such expense may lose its tax-exempt status (also see Clause 5 below).
3. Except as expressly permitted under these terms, funds from Benefit Wallets cannot be transferred to bank accounts, or withdrawn in cash using an ATM.
4. Any transaction you attempt using a Tide Expense Card will first be attempted using the relevant Benefit Wallet, depending on the MCC of the merchant. For example, transactions you make with a merchant who has a fuel station MCC, the transaction will first be attempted using your Fuel Wallet. If your relevant Benefit Wallet does not have sufficient balance, your transaction will fail.
5. You cannot transfer or move Funds between your Main Balance and your Benefit Wallets.
REIMBURSEMENT
1. You may seek reimbursement from your Employer for eligible expenses incurred using your personal funds, provided such expenses align with the specific Benefit Wallet assigned to you (e.g., Telecom). For this, you must upload or send the copy of original bills using the prescribed mode. The bills will be verified for genuineness and validity criteria. If approved, the approved amount will be debited from the relevant Benefit Wallet and credited to your Main Balance.
2. Reimbursements are processed based on the available balance in the relevant Benefit Wallet at the time of approval:
3. Full Reimbursement: If the Benefit Wallet balance is equal to or greater than the claim amount, the full claim amount will be reimbursed.
4. Partial Reimbursement: If the Benefit Wallet balance is less than the claim amount, the claim will be partially reimbursed only to the extent of the available balance. Example: If you submit a claim for INR 1,000 for telecom expenses but your Telecom Wallet balance is INR 600, only INR 600 will be credited to your Main Balance. The remaining INR 400 cannot be claimed later unless your Employer tops up the wallet and permits re-submission.
5. You cannot submit a reimbursement claim for the same expense invoice more than once, even if the previous claim was only partially reimbursed or rejected. All duplicate claims will be rejected.
6. You must only submit genuine, original documents for reimbursement. Such documents must not be altered, forged, or manipulated in any way. Submission of forged, photoshopped, or fake receipts constitutes a material breach of these terms. In such cases, we reserve the right to: (a) immediately reject the claim; (b) suspend or terminate your access to the Tide Platform and our services; (c) report the incident to your Employer for disciplinary action; (d) Report the incident to law enforcement agencies, if required.
FUNDING AND VALIDITY
1. Employer Funding Only: You cannot load funds into the Benefit Wallets yourself. All loads must be initiated and funded by your Employer.
2. Validity of Funds: Funds loaded to your Benefit Wallets must be used in the same financial year in which they’re loaded. If unused, funds in your Benefit Wallets (except for Meal Wallet) will be moved to your Main Balance. The funds in your Meal Wallet will continue to remain in your Meal Wallet, even after the end of the relevant financial year. Remember however that your failure to use such funds for their specific purpose within the same financial year in which they’re loaded might disentitle you from claiming tax benefits on such funds.
3. Funds which are moved to the Main Balance can be used in accordance with the terms governing your Tide Expense Card.
4. To the extent permitted under applicable law, you irrevocably and unconditionally authorise the Issuer to recover by marking hold funds, debiting, pre-authorised transfers or reversal of credit, any excess amount credited into your PPI, with notice to you. You agree not to hold Tide or the Issuer responsible or liable for any such hold funds, debit, reversal of credit or pre-authorised transfers carried out by the Issuer.
FEE AND CHARGES
1. Any standard fees applicable to your Tide Expense Card as per the Tide Expense Card Terms (e.g., reloading fees, dormancy fees, etc.) will continue to apply.
TAX LIABILITY AND COMPLIANCE
1. Tide and the Issuer provide Benefit Wallets solely as a payment facilitator and do not represent, warrant, or guarantee that your use of the Benefit Wallets will result in any specific tax saving, exemption, or benefit. You acknowledge that tax laws are subject to change and interpretation, and Tide shall not be responsible if the intended tax benefits are not realized for any reason.
2. Employer’s Sole Discretion: You agree that your Employer is the sole authority responsible for:
  1. Determining your eligibility for any tax exemptions under the Income Tax Act, 1961;
  2. Calculating the value of "perquisites" and deducting Tax Deducted at Source (TDS) from your salary;
  3. Validating the nature of your expenses. Tide has no role in these determinations. If your Employer decides to treat any spend on your Benefit Wallets as taxable income, you must resolve such disputes directly with your Employer.
3. Liability for Non-Compliance: You are solely responsible for ensuring that your use of the Benefit Wallets complies with applicable laws. If you use a Benefit Wallet (e.g., Meal Wallet) at a Restricted Merchant (e.g., purchasing goods other than food/non-alcoholic beverages), you acknowledge that:
  1. Such usage constitutes a breach of these terms.
  2. The value of such transaction may be treated as taxable income by tax authorities or your Employer.
  3. You shall be personally liable for any tax shortfall, interest, or penalties levied by tax authorities.
4. No Tax Advice: Tide acts solely as a provider of technology platform. We are not responsible for ensuring you get tax benefits under income tax laws. Any tax related information made available through the Tide Platform is for general guidance on matters of interest only. In particular, impact of laws and regulations can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in such information. We do not provide legal, accounting, tax, or other professional advice and services. As such, any information made available through the Tide Platform should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers. Before making any decision or taking any action, you should consult a professional advisor. You acknowledge that the provision of the Platform or Benefit Wallets does not constitute the provision of any specific advice nor any other professional services or advice of any kind (including any tax services). Any use of the Tide Platform or Benefit Wallets (including reliance on any of the contents therein) is at your sole risk.
5. Indemnity for Tax Claims: You agree to indemnify, defend, and hold harmless Tide and the Issuer from any claims, demands, or liabilities (including legal fees) asserted by any tax authority or your Employer arising out of your misuse of the Benefit Wallets or your failure to maintain necessary proofs of expense.
DISCLAIMERS
1. You understand and agree that your Employer (and not we) is responsible for making payments to you as per your engagement with them. As such, the responsibility of making timely and accurate payments to you lies with your Employer. You agree not to hold us or the Issuer responsible or liable for any issues arising out of delay in payment, payment of incorrect amounts or non-payment, or any other disputes arising out of your engagement or employment with your Employer.
2. The merchant from whom a purchase is made shall solely be responsible for the quality of product or services sold by them to you. We bear no responsibility for the products and services sold by merchants.
3. We are not responsible or liable for any special, indirect, incidental, consequential, punitive or exemplary damages arising from your use of the Benefit Wallets, including, but not limited to, lost profits, or loss of taxation benefits in connection with this arrangement.
4. Tide and the Issuer do not guarantee that a Benefit Wallet will be accepted at all Merchant locations. Acceptance is dependent on the MCC assigned by the acquiring bank, which is beyond our control. We shall not be liable for any loss of tax benefit arising from a transaction decline or a transaction processed under an incorrect MCC.
5. In the event of a technical failure, downtime, or Beta Service error that prevents you from utilizing funds in a Benefit Wallet before their expiry or before the end of a financial year, Tide and the Issuer shall not be liable for any resulting tax liability or loss of exemption.
6. It is your sole responsibility to retain bills, invoices, and transaction receipts as may be required by your Employer or tax authorities to claim any exemptions. Tide’s display of transaction history on the Platform is for convenience only and may not be accepted as sufficient proof by tax authorities.
TERMINATION
1. You are permitted to use the Benefit Wallets by virtue of your employment with your Employer. Certain features of the Benefit Wallets will be available to you, only until the currency of your employment with your Employer or till the subsistence of the agreement between your Employer and us. You agree to notify us on cessation of your employment with your Employer.
2. Upon receiving intimation of the termination of your employment from your Employer, any funds remaining in your Benefit Wallets (except Meal Wallet) will be automatically moved to your Main Balance. The funds in your Meal Wallet will continue to remain in your Meal Wallet. Bear in mind that this may change the nature of these funds for the purpose of taxation, and you must consult your tax advisors accordingly.
3. The Tide Expense Card remains the property of the Issuer and is non-transferable. Notwithstanding anything to the contrary contained in these terms or any other Tide terms and conditions, if you use the Benefit Card features, the PPI, Tide Expense Card and its associated Benefit Wallets can only be closed or cancelled upon a specific request from your Employer (e.g., upon your resignation, termination, or the end of the corporate program). You cannot voluntarily close or cancel them. You expressly consent and authorize the Issuer to transfer any unutilized balance remaining in your Benefit Wallets at the time of closure back to source account using which it was loaded. You explicitly waive any right to claim such unutilized balances in cash or to your personal bank account.
BETA PREVIEWS
1. You acknowledge that the Benefit Wallets (collectively, the "Beta Services") are currently in a "Beta" or "Early Access" phase. This means the Beta Services are still under active development, testing, and refinement. The Beta Services are provided to you on an "AS IS" and "AS AVAILABLE" basis.
2. Tide and the Issuer make no warranties (express or implied) regarding the Beta Services. Specifically, we do not guarantee that:
  1. The Beta Services will be uninterrupted, timely, secure, or error-free.
  2. Any specific bugs, defects, or errors will be corrected immediately.
  3. The Beta Services will meet your specific requirements or expectations.
3. You understand that using Beta Services involves risks, including but not limited to:
  1. Service Interruptions: Temporary unavailability of the Tide Platform or specific Benefit Wallets during maintenance or updates.
  2. Data Accuracy: Potential discrepancies in the display of accurate data on the Tide Platform.
  3. Feature Changes: We reserve the right to modify, suspend, or discontinue any feature of the Beta Services at any time without prior notice.
4. Limitation of Liability for Beta: In addition to the limitations in the General Terms, neither Tide nor the Issuer shall be liable for any direct, indirect, incidental, or consequential damages (including loss of data or temporary inability to access funds) arising specifically from the "Beta" nature of these services.
5. Feedback: We welcome your feedback on the Beta Services. You agree that any suggestions, bug reports, or other feedback you provide to us may be used by Tide and the Issuer without any restriction or obligation to compensate you.
6. You agree that any non-public information we give you regarding the Beta Services, will be considered our confidential information ("Confidential Information"), regardless of whether it is marked or identified as such. You agree to only use such Confidential Information for the express purpose of testing and evaluating the Beta Services, and not for any other purpose. You should use the same degree of care as you would with your own Confidential Information, but no less than reasonable precautions to prevent any unauthorized use, disclosure, publication, or dissemination of our Confidential Information. You promise not to disclose, publish, or disseminate any Confidential Information to any third party, unless we don’t otherwise prohibit or restrict such disclosure.
AMENDMENTS
1. We reserve the right to amend, modify, or update these supplemental terms at any time. Your continued use of the Benefit Wallets after such amendment constitutes your acceptance of the revised terms.

Supplemental Terms: Terms And Conditions For National Common Mobility Card (NCMC) Functionality

These supplemental terms and conditions ("NCMC Terms") govern the use of the National Common Mobility Card ("NCMC") functionality enabled on your Tide Expense Card. By using the NCMC functionality on your Tide Expense Card, you agree to be bound by these NCMC Terms, in addition to the Tide Expense Card Terms and Conditions.

Definitions
1. Main Card Balance: Refers to the primary balance available on your Tide Expense Card for all permitted transactions, as per the Tide Expense Card Terms.
2. NCMC Balance: This is the card balance maintained by you for NCMC on your Tide Expense Card chip and is debited while making an offline transaction at an NCMC Terminal.
3. NCMC Functionality: The feature on your Tide Expense Card that allows you to make contactless payments for transit, toll, parking, and other services at participating merchants/operators displaying the NCMC logo or indicating NCMC acceptance. This functionality operates based on the National Common Mobility Card standards and infrastructure facilitated by National Payments Corporation of India (NPCI).
4. NCMC Terminal: Any point-of-sale terminal, reader, or device operated by a Transit Operator or participating merchant that is enabled to accept payments using the NCMC functionality.
5. Transit Operator: Any public or private entity providing transportation services (such as metro, bus, rail, ferry), toll collection services, parking facilities, or other services that accept NCMC payments via NCMC Terminals.
Activation and Balance
1. The NCMC Functionality is integrated with your Tide Expense Card and is activated in the following manner:
2. If your card is issued after August 2024, NCMC Functionality will be automatically enabled upon the successful activation of your Tide Expense Card as per the Tide Expense Card Terms;
3. If your card is issued before that, you must visit the ticket office/customer care office of a Transit Operator which accepts such payments and ask for service creation transactions on your card to enable NCMC Functionality.
4. Crucially, the NCMC Functionality on your Tide Expense Card draws funds from your NCMC Balance. You may load funds onto your NCMC Balance from your Main Card Balance using the functionality available on the Tide Platform. Any usage of the NCMC Functionality will result in a debit from your NCMC Balance, subject to sufficient funds being available.
Usage of NCMC Functionality
1. You can use the NCMC Functionality to make payments at any NCMC Terminal operated by participating Transit Operators or merchants. Look for the NCMC logo or acceptance sign.
2. To use the NCMC Functionality, simply tap your Tide Expense Card on the designated NCMC Terminal. The transaction amount will be processed and debited from your NCMC Balance.
3. Ensure you have sufficient NCMC Balance before using the NCMC Functionality. A transaction may be declined if the NCMC Balance is insufficient to cover the fare or charge.
4. The acceptance of the Tide Expense Card for NCMC transactions is solely at the discretion of the Transit Operator or merchant operating the NCMC Terminal. Transcorp or we are not responsible if a Transit Operator or merchant refuses to accept the Tide Expense Card for any reason.
5. Funds once loaded to your NCMC Balance cannot be refunded, transferred or withdrawn as cash. Your NCMC Balance can only be used towards the NCMC Functionality.
Transaction Processing and Offline Transactions
1. NCMC transactions often operate in an ‘offline’ mode, meaning the transaction may not be immediately authorized online with Transcorp’s systems at the time of the tap. The debit from your NCMC Balance may be processed and reflected at a later time when the NCMC Terminal or the Transit Operator's system connects online to settle transactions.
2. Due to the offline nature, transaction details and the corresponding debit from your NCMC Balance may not appear immediately in your transaction history or SMS alerts. Delays in updating your balance and transaction history for NCMC usage are inherent to the NCMC system and should be expected.
3. We are reliant on the Transit Operator or merchant submitting the offline transactions for settlement. Transcorp or we are not responsible for delays or failures in transaction processing caused by the Transit Operator's or merchant's systems or network issues.
Limits
1. The maximum amount you can transact using the NCMC Functionality may be subject to transaction limits (e.g., maximum amount per transaction or per day) as prescribed by NPCI, Transcorp, Tide, or the respective Transit Operator. These limits are subject to change without prior notice. You will be able to transact within these limits as long as your NCMC Balance is sufficient.
Loss, Theft, Expiry and Unauthorized Transactions
1. If your Tide Expense Card is lost or stolen, you must report it immediately using the procedure outlined in the Transcorp Terms.
2. Due to the offline nature of NCMC transactions, offline transactions may still be processed and debited from your NCMC Balance, even after your Tide Expense Card is successfully blocked in our system. While blocking prevents new online transactions, offline transactions may still be sent for settlement by the Transit Operator. Transcorp or we shall not be liable for any unauthorized offline NCMC transactions that occur on a lost or stolen Tide Expense Card.
3. Your NCMC Balance cannot be refunded or transferred to a new card if your Tide Expense Card is lost, misplaced or stolen. Transcorp or we will not bear any liability if the residual NCMC Balance on a lost or stolen card is misused.
4. Your liability for unauthorized transactions is subject to the provisions in the Transcorp Terms and the Tide Expense Card Terms and applicable laws, considering the inherent risks of offline NCMC transactions as described herein.
5. Your Tide Expense Card expires on the expiry date printed on it. Once it expires, your remaining NCMC Balance will be made available on your newly issued card.
Disputes and Grievances
1. Any dispute regarding an NCMC transaction (e.g., incorrect fare deducted, transaction not recognised) must be raised with us through the grievance redressal channels specified in the Tide Expense Card Terms or the Transcorp Terms.
2. Investigating NCMC transaction disputes may require cooperation with the relevant Transit Operator and NPCI, which can extend the resolution time.
3. Tide and Transcorp are not responsible for any issues related to the services provided by the Transit Operator itself (e.g., delays, service quality, access to services).
Refunds and Cancellations
1. Any refunds for NCMC transactions (e.g., incorrect fare, unused journey) are subject to the policies and procedures of the respective Transit Operator.
2. If a Transit Operator agrees to issue a refund, they will initiate the process through the NCMC system. The refunded amount will be credited back to your NCMC Balance. The time taken for the refund to reflect in your balance is dependent on the Transit Operator and the NCMC network processing times.
3. Since NCMC transactions are offline, no refunds of the NCMC Balance will be made if your card is lost, misplaced or stolen or if your PPI is deactivated, terminated or closed. You are advised to fully use your NCMC Balance before requesting account closure.
Fees and Charges
1. There are currently no specific fees levied by us solely for the use of the NCMC Functionality.
2. Any standard fees applicable to your Tide Expense Card as per the Tide Expense Card Terms (e.g., reloading fees, dormancy fees, etc.) will continue to apply.
3. Transit Operators may have their own fare structures, penalty fees, or other charges related to the use of their services, which will be debited from your NCMC Balance via the NCMC Functionality. We are not responsible for such fees levied by Transit Operators.
Amendments
1. We reserve the right to amend, modify, or update these NCMC Terms at any time. Your continued use of the NCMC Functionality after such amendment constitutes your acceptance of the revised NCMC Terms.
Disclaimer of Liability
1. In addition to the disclaimers in the Tide Expense Card Terms, Transcorp or we shall not be liable for:
  1. Any failure of an NCMC Terminal or Transit Operator's system to accept the Tide Expense Card.
  2. Any errors, delays, or failures in transaction processing due to issues with the NCMC network, Transit Operator's systems, or communication links.
  3. Any loss or damage arising from the inability to use the NCMC Functionality due to system unavailability, maintenance, or any other reason beyond our control.
  4. Any disputes or issues arising directly from the service provided by the Transit Operator (e.g., quality of transit service, adherence to schedules).
12. Grievance Redressal
1. For any queries, complaints, or grievances related to the NCMC Functionality or transactions, please contact us through the grievance redressal channels specified in the Tide Expense Card Terms or the Transcorp Terms.