Tide Paid Plans Terms and Conditions

  1. Introduction

    1.1 The Tide Paid Plans (referred to as a “Paid Plans”) are provided to you by Tide Platform Private Limited (“Tide” or “we”, “us”, “our”), a company with CIN U72900TG2020FTC139019 and having its registered office at Level 13, Plot No. 19, Software Unit Layout, Madhapur Hyderabad, Telangana – 500081.

    1.2 Paid Plans may be available to select Tide Members only. We reserve the right to offer the Paid Plans to select members at our sole discretion.

    1.3 These Paid Plan Terms and Conditions (“Subscription Terms”) should be read together with the Tide Membership Terms and Conditions (“Tide Membership Terms”) and the Tide Expense Cards Terms and Conditions (“Expense Card Terms”).

    1.4Any capitalised terms used here but not defined will have the meanings given to them in the Tide Membership Terms. These Subscription Terms will prevail in case of any conflict with the Tide Membership Terms.

  2. How does it work?

    2.1 The benefits available on your specific Paid Plan and the terms governing them can be found here. Please familiarise yourself with the said page as it contains important additional details about your Paid Plan, and forms part of these Subscription Terms. Make sure to regularly visit the said page as we may amend or update it from time to time.

    2.2We may roll out additional benefits for subscribers of Paid Plan from time to time. The benefits provided under the Paid Plan are for you alone and such benefits may not be transferred or assigned to any person.

    2.3 The benefits available under a Paid Plan will be provided until you have an active, valid Paid Plan. In case of cancellation or expiry of your Paid Plan, we will stop providing the benefits under the Paid Plan to you, until you renew it.

    2.4All rewards accrued under the Paid Plan benefits will be subject to the applicable limits of your Prepaid Payment Instrument (“PPI”).

  3.  Fees and Billing

    3.1 Fees: The fee for various Paid Plans is set out here. We may waive this fee at our sole discretion.

    3.2 Billing for Paid Plan: The length of your billing cycle will depend on the type of Paid Plan that you sign up for. All Paid Plans will be billed in advance.

    3.3 Payment: We may make available various payment processing methods to facilitate payment for the Paid Plans. You must abide by any relevant terms and conditions or other legal agreement with a third party, that governs your use of a given payment processing method. We may add or remove payment processing methods at our sole discretion. You are solely responsible for all amounts payable associated with purchases of each Paid Plan. The fee for each Paid Plan including applicable taxes (like GST), will be charged to your payment method on the date the payment is due. You authorize us to charge your payment method for payment of amounts due towards the Paid Plans. You also agree to authenticate payments towards the Paid Plans as required by the issuer of your payment method. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your Paid Plan, we may suspend your access to the relevant Paid Plan until we have successfully charged a valid payment method. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any remaining membership periods or unused benefits.

    3.4 Changes to fees and billing: From time to time, we may change the fees, the benefits and billing terms for one or more Paid Plans. Such changes will be communicated to you by email, in-app, calls, WhatsApp or through our website.

    3.5 Renewals and Cancellations: Your Paid Plans will renew automatically at the end of your billing cycle unless cancelled. You can cancel your Paid Plans at any time in-app or by contacting Tide in-app support. If you cancel a Paid Plan, you will automatically lose access to the benefits offered under such Paid Plan at the end of your Paid Plan period. There will be no pro-rata refund of fees in case of early cancellation for any partial subscription terms or unused benefits.

  4. Important Information

    4.1 These Subscription Terms will remain in place until terminated by you or us. You may terminate these Subscription Terms by cancelling all your Paid Plans. The termination of the Subscription Terms will not automatically lead to the termination of the Tide Membership Terms, or any other additional products and services provided by Tide unless we inform you otherwise. But termination of the Tide Membership Terms will automatically terminate these Subscription Terms.

    4.2 We can change or terminate these Subscription Terms by giving you a reasonable prior notice. Any changes we make to these Subscription Terms will be made available to you by email, in-app, calls, WhatsApp or through our website. You should save and/or print a copy of these terms for future reference. However, we reserve the right to change these terms without giving you notice where:4.2.1 the change benefits you;

    4.2.2 we make a change to comply with law, regulation or related guidance and we’re not reasonably able to provide advance notice;

    4.2.3 we’re introducing new services or features relating to the Paid Plans or introducing new Paid Plans; or

    4.2.4 the changes are minor, or do not affect the quality of the service, or do not materially impact your rights under these terms.

    4.3 Unless you’ve informed us otherwise before any change takes place, we’ll assume that you’ve accepted the changes to these Subscription Terms. If you do tell us that you do not accept any change, your notice will be deemed to be your request to cancel your Paid Plan on the date upon which the changes are due to take effect (or any other date that you request in advance of the changes taking effect).

     4.4 If any term, condition, or provision of these Subscription Terms is found to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining terms, conditions and provisions will not in any way be affected or invalidated.

    4.5 If we don’t exercise the rights that we have against you straight away, we can still do so later.

    4.6 Indian law governs these Subscription Terms, and the parties agree to the exclusive jurisdiction of the courts of New Delhi to adjudicate any dispute arising out of or relating to these terms.

  5. Queries and ComplaintsFor any queries relating to Paid Plans, you can message us in-app via the member support function.