Paid Plan Offer


Subscription Fees

1. The Paid Plan membership costs One Thousand Rupees (INR 1000) per month including applicable taxes. We may waive this fee at our sole discretion.
2. Billing for Paid Plan: Fee for the Paid Plan will be charged monthly in arrears. A Paid Plan will remain valid for the duration of the entire calendar month in which it is purchased. For example, if a Paid Plan is purchased on the 10th of March, the Paid Plan will remain valid until the last day of March (31st) and all transactions made in the month of March (starting from the 1st of March) would be considered towards calculation of cashback for such month.

Benefits with Rewards Pass bundle you will receive:

1) Free ATM cash withdrawals: The amount equivalent to the ATM withdrawal fee for the successful transactions will be credited to your Tide Expense Card. However, if we find that any amounts have been delivered to you incorrectly (such as in case of an unsuccessful ATM withdrawal), we reserve the right to cancel or set off such erroneously delivered amounts against any sums we owe you, subject to applicable law. ATM withdrawal benefit on a Rewards Pass will only activate from the date you subscribe to the Rewards Pass. For example, if a Rewards Pass is purchased on the 10th of March, only the ATM withdrawals made on or after the date of purchase (in this case, 10th March) would be eligible for this benefit.

2) Casback Benefit: 3.25% Cashback when transacting through your Tide Expense Card as per the terms set out here. We aim to make the cashback payment within forty five (45) working days from the last date of each calendar month (% spend on any transaction up to a limit of Rs.19,750 per month). Cashback benefit will be calculated considering all transactions made in the entire calendar month in which the Rewards Pass is purchased. For example, if a Rewards Pass is purchased on the 10th of March, the Rewards Pass will remain valid until the last day of March (31st) and all transactions made in the month of March (starting from the 1st of March) would be considered towards calculation of cashback for such month.

This is in addition to the free/default plan benefits of:

– Free physical card
– Chatbot support
– Basic invoicing

Terms specific to the Load Offer

  1. The offer is only valid from 7th May to 15th May (both dates inclusive).
  2. As part of this offer, Tide Rewards Pass Subscribers can get a cashback of Twenty Five Hundred Rupees (INR 2,500), upon making transactions which meet the eligibility criteria defined below.
  3. To be eligible to receive cashback under this offer, you must load at least Five Lakh Rupees (INR 5,00,000) in your wallet [prepaid payment instrument [PPI] during the offer period.

 

Offer terms governing cashback

1. To be eligible to receive cashback, you must: (a) make valid transactions worth at least One (1) Lakh Rupees on your Tide Expense Card during a calendar month and meet the transaction criteria below; and (b) make such transactions for personal use and not for business use.

Cashback will be calculated in the following manner:


For example, if you spend INR 1,75,000 in total in a calendar month, then the total cashback you’ll earn will be calculated as follows: 3.5% of the first INR 1,00,000 INR spent in the calendar month (i.e. INR 3,500) + 3.25% of INR 75,000 (i.e. INR 2,400). So,the total cashback you’ll earn in such a month would be INR 3500+ 2400 = INR 5900.

2. The maximum cashback you can earn in a calendar month is capped at INR 19,750. Cashback will be calculated on a monthly basis at the end of each calendar month depending on the transactions you have made in such month.

3. You will receive an email from us informing you about your cashback. To receive cashback, we may require you to provide us any additional information. If you fail to provide such information, within five (5) business days from the date of our email, you will be deemed to have forfeited your chance to claim the cashback.

4. If you meet the eligibility criteria and have followed the instructions in our email, you can receive cashback of up to INR 18,500 in a calendar month. Cashback will be credited in the PPI associated with your Tide Expense Card. We aim to make the cashback payment within forty five (45) working days from the last date of each calendar month.

5. If cashback cannot be credited to your PPI for any reason, we reserve the right to offer you Amazon gift cards of amounts equal to the cashback you’re eligible for. Gift cards will be sent to your email ID registered with us. Note that it may take up to thirty (30) days after the completion of the calendar month for your gift card to arrive in your email. In case you receive the reward in the form of an Amazon gift card, please note that additional terms may apply to the redemption of the Amazon gift cards (including Amazon’s own terms). We advise you to review all information included with your Amazon gift card. If you avail of your Amazon gift card, Amazon will process your personal data (as a data fiduciary separate from us) in line with its privacy policy. You understand that we do not issue Amazon gift cards. Accordingly, we are not responsible for any issues relating to their use, redemption, limitations, or unavailability. We give no warranty of any kind nor accept any liability in connection with the Amazon gift cards distributed as part of the offer.

6. Members who are not compliant with the Tide Membership Terms will be disqualified from this offer. We reserve the right to disqualify any member who is found: (a) to not meet the offer requirements; (b) tampering with the entry process or the operation of an offer; (c) acting in violation of these terms; or (d) acting in an unsportsmanlike or disruptive manner or with intent to abuse, cause wrongful loss, defraud, threaten or harass any person.

7. This offer, the eligibility criteria, disqualification criteria, validity criteria for transactions, rewards and any other terms can be modified, withdrawn, or cancelled, in part or in full, at any time, in our sole discretion, with reasonable prior notice.

8. This offer is only valid once per member and no member will be eligible to participate in this offer twice. This offer cannot be used in conjunction with any other Tide offer or promotion.

9. By participating in this offer, you give us and our affiliates permission to use your name, likeness, image, and appearance (collectively “Image”), as collected or received in relation to the offer, for our communications, promotions, events, or contests. You acknowledge that the cashback you receive is adequate consideration for such use of your Image. You release us, our affiliates, and their agents and assigns from any claims arising out of, or relating to such use of your Image.

10. We consider the date on which money is deducted from your PPI (linked with your Tide Expense Card) as the date of the transaction.

11. If your Tide Expense Card is cancelled or withdrawn, or if the PPI associated with your Tide Expense Card is terminated or suspended, any cashback earned under this offer (which is yet to be delivered) will be deemed forfeited.

12. Only genuine transactions will count towards eligibility for this offer. A transaction will not count towards the eligibility for this offer if: (a) you cancel or reverse the transaction; (b) the transaction is invalidated or refunded or fails to go through; (c) the merchant or you dispute the transaction; (d) the transaction is made to load/fund your PPI associated with the Tide Expense Card; (e) the transaction is not made during the offer period; (g) the transaction is a cash withdrawal from an ATM; (h) the transaction is not valid or appears to be suspicious or fraudulent or done with an intent to abuse the process or for wrongful gain to any member or wrongful loss to Tide; (i) the transaction is made towards a purchase of prohibited goods or services; or (j) the transaction is directly or indirectly made towards payment of rent, utilities, bill payments, fuel or education fee. This list is non-exhaustive and may be subject to change from time to time. Merchants or the merchant banks get a specific code based on what they sell or the services they provide. This code is called a Merchant Category Code (MCC). We use the MCC to determine if you can earn cashback on a transaction. We do not control what type of MCC a merchant gets and are not able to change this code. This means that in some cases, a merchant might sell something that seems eligible for cashback, but because of the MCC, the transaction isn’t eligible.

13. If we find that cashback has been delivered to you incorrectly, we reserve the right to cancel or set off such erroneously delivered cashback against any sums we owe you, subject to applicable law. We also reserve the right to withhold or forfeit any cashback we believe have been earned fraudulently.

14. This offer is being made on a “best effort” basis and participation in this offer is voluntary. By participating in this offer, you agree to release from liability, and hold harmless us, and any of our affiliates, employees or agents representing or related to us and our services/products. This release is for all liability arising out of, or in connection with this offer, even if caused or contributed to by our negligence.

15. We are not responsible for: (a) any error in the operation of the offer, including for technical, network, telephone, computer, hardware or software malfunctions of any kind; (b) any inaccurate transmission of, or failure to receive any information on account of technical problems or traffic congestion on the Internet or at any website; (c) any lost, misdirected, late, incomplete, unintelligible or inaccurate participation information, whether caused by you or by any of the equipment or program associated with or utilized in the offer, or by any technical or human error while processing the offer; (d) any printing or typographical errors in any materials associated with the offer; or (e) injury or damage to your or any other computer or mobile resulting from downloading any materials in connection with the offer.

16. Indian law governs this offer. The parties agree to the exclusive jurisdiction of the courts of New Delhi to adjudicate any dispute arising out of or relating to these offer terms.

17. You (and NOT we) are responsible for all taxes, duties, levies or other statutory dues and charges payable in connection with any cashback you receive.

18. Our decision as to the cashback and any associated computation will be final and binding. For any disputes about the cashback, you must reach out to us at indiasupport@tide.co within thirty (30) days from the date you’re informed about the cashback you’ve earned under the offer.