Recalling or cancelling a payment

If you've made a wrong payment, don't worry.

You can cancel or recall your payment.

This guide shows you how to:

šŸ”— Cancel your payments

šŸ”— Cancel your Direct Debit

Cancelling your payments

Cancelling your payments

When using your Tide Card Reader

Simply press the cross on the payment page before you accept your payment. If you've already taken the payment, you'll need to offer a refund.

When making an in-app payment

You'll have 30 seconds to cancel your payment by tapping the Cancel payment button on the payment confirmation screen or next to your payment within your transactions history.

Some of your payments are excluded from this, such as scheduled, international, bulk, and open banking.

If you missed the 30 second window or need to recall an excluded payment, don't worry. We can raise a recall request on your behalf, which we explain below.