Tide Logo
Tide Logo
Tide Logo
Tide Logo

Manage your Open Banking connection

Open Banking lets you securely connect your external business bank account to Tide.

This means you can use our features, like Tide Instant Saver, Accounting and Tax tools, without switching accounts.

Visit this page to learn how to connect your account to Tide. If you're already connected and want to manage your connection, keep reading below. Here we'll show you:

  • Open Banking's security

  • A couple of must-knows

  • How to troubleshoot

The connection between your account and Tide is secure

With your consent, we use Open Banking to let you securely connect your existing business current account to Tide and share your financial data. This is a regulated system, introduced by the Competition and Markets Authority. You’re always in control – you can disconnect your account at any time. We only use your data for this process, and can't access other information from your bank. For full details, see our Privacy Notice and Privacy Policy.

Bank level security

Open Banking uses strictly-tested software and security systems. Plus, we'll never ask you to share your login details with us.

FCA

We’re regulated by the Financial Conduct Authority, as required for all Open Banking providers. Find us on the Financial Services Register.

OBIE-regulated

We’re listed in the Open Banking Implementation Entity (OBIE) directory.

This confirms our authorisation to provide Open Banking services.

Manage your connection

Manage your connection

For your account security, we'll ask you to re-authenticate the connection between your external account and Tide every 90 days.

If you don't do this, the information from your other bank will stop syncing to Tide.

Reconnect your account

You can re-authenticate any time after the connection expires.

Select the Reconnect option from your Tide Membership account, and we'll take you to your banking provider's secure portal to complete the steps.

You can also disconnect your account from us at any time – just contact your bank and they'll help you with this.

Can't find your bank on the list?

That's because it's not yet available. The number of banks we support for Open Banking is growing, so please try again soon

Can't connect your account to Tide?

Try logging in to your online banking through your bank’s website, to check is your credentials are working. Once you’ve logged in successfully, try connecting to Tide again. Avoid multiple attempts in a row – your other bank might temporarily pause your account.

Haven't received your SMS verification code?

If you don't receive the SMS within a minute, click the Resend Code button to request a new one.

Entered the SMS verification code incorrectly multiple times?

For security, there's a limit to how many SMS codes you can request every 24 hours. You shouldn’t reach this, but if you do, please try again the following day.

Your business information looks incorrect in your Tide app?

Please contact your existing banking provider – we've received the displayed information from them when you connected your account.

Once your bank updates your details, this will be reflected in your Tide app too.

You've received a message saying we can't offer you Invoicing?

This message means that you don’t yet meet all the criteria to use Tide Invoicing. Your Tide Membership account is still active, and you can continue to view and manage your transactions, and explore other products and services that are available to you.

Аccess your Tide Membership account on a new device

Open the Tide login page on your new phone. Log in with your username and password, then set up your biometrics (fingerprint or face recognition). And you're all set.

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Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.