Tide believes in keeping its members data secure and private. We acknowledge the valuable role that independent security researchers play in security and, as a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or product. Tide welcomes feedback from the security community on its product, platform and website to help keep our business and members safe. If you have information related to security vulnerabilities discovered within Tide products and services, please submit a report in accordance with our Responsible Disclosure Policy.
Our Responsible Disclosure Policy allows for security testing to be conducted by anyone in the security community with safe communication of those results. If any vulnerabilities are identified please report them to Tide using following two ways:
The HackerOne form provided at the end of this page or you can directly visit our bug bounty program on Hackerone and submit report at https://hackerone.com/tide
You can mail us at security@tide.co using the following PGP to encrypt the message and any attachments:
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https://www.tide.co/.well-known/security.txt
We welcome your support to help us address any security issues, both to improve our products and protect our members.
Your reports will be reviewed and validated by a member of the Tide Security team. Providing clear and concise steps to reproduce the issue will help to expedite the response. As a minimum, your report must include:
Clear description and evidence of the vulnerability (logs, screenshots, responses)
Any platforms, operating systems, versions that are relevant
Any relevant IP addresses, URLs and parameters
Any supporting evidence you have collected (logging, tracing etc.)
Your name, contact details and other personal details on our request
Please preserve as much evidence as possible.
Describe the impact. How would the vulnerability be exploited?
Steps to reliably reproduce the issue.
If you are legally resident in a country in which Tide offers business accounts and meet the necessary criteria for an account in that region you may sign up for an account using promocode “HACKERONE”. Once your request for an account is approved via our normal “Know Your Customer” (KYC) processes you may use this account to perform exploratory testing of all API’s listed in the program scope below. If your request for an account is denied for any reason we are not able to facilitate testing accounts but you may still perform unauthenticated testing on any public API’s or applications listed in the program scope.
We would consider being able to create an account without going through our KYC processes to be a critical severity issue.
It is likely that traffic generated by researchers will be categorised as malicious. Identifying your traffic will help us classify the traffic accordingly. We request that this is done by adding the following header to your request:
X-Hackerone: username
Domain
http://web.tide.co
api.tide.co
login.tide.co
http://app.tide.co
api.tideplatform.in
Android: Play Store: com.tideplatform.banking
Android: Play Store: co.tide.tideplatform.in
iOS: App Store: co.tide
Domains
http://account-reader.tide.co
http://community.tide.co
http://status.tide.co
admin.tide.co
*-wip.tide.co
*-staging.tide.co
http://www.tidecharity.org.uk
portaldesign.tide.co
s.tide.co
memberconnect.tide.co
http://professionals.tide.co
*.stg-tideplatform.in
*.wip-tideplatform.in
When reporting vulnerabilities, please consider both the attack scenario/exploitability and the impact of the vulnerability. The following issues are considered out of scope:
Reports from automated tools or scans
Do not try to exploit service providers we use, prohibited actions include, but are not limited to brute-forcing login credentials of Domain Registrars, DNS Hosting Companies, Email Providers and/or others.
Reports affecting outdated browsers
Denial of Service Attacks
Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
Missing best practices in Content Security Policy.
Issues without clearly identified security impact or speculative theoretical exploitability
Missing security best practices and controls (rate-limiting/throttling, lack of CSRF protection, lack of security headers, missing flags on cookies, descriptive errors, server/technology disclosure – without clear and working exploit)
Lack of crossdomain.xml, p3p.xml, robots.txt or any other policy files and/or wildcard presence/misconfigurations in these.
Use of known vulnerable libraries or frameworks without a clear and working exploit
Self-exploitation (cookie reuse, self cookie-bomb, self denial-of-service etc.)
Self Cross-site Scripting vulnerabilities without evidence on how the vulnerability can be used to attack another user
Lack of HTTPS
Reports about insecure SSL / TLS configuration
Password complexity requirements, account/email enumeration, or any report that discusses how you can learn whether a given username or email address has a Tide related account
Presence/Lack of autocomplete attribute on web forms/password managers.
Server Banner Disclosure/Technology used Disclosure
Full Path Disclosure
IP Address Disclosure
CSRF on logout or insignificant functionalities
Lack of Secure or HTTP only flag on non-sensitive cookies
Publicly accessible login panels
Clickjacking
CSS Injection attacks. (Unless it gives you the ability to read anti-CSRF tokens or other sensitive information)
Tabnabbing
Host Header Injection (Unless it gives you access to interim proxies)
Cache Poisoning
Reflective File Download
Cross-Origin Resource Sharing (CORS) Access-Control-Allow-Origin: * or accepting of custom Origin header that does not specifically show a valid attack scenario
PRSSI – Path-relative stylesheet import vulnerabilities (without an impactful exploitation scenario – for example stealing CSRF-tokens)
OPTIONS/TRACE/DELETE/PUT/WEBDAV or any other HTTP Methods accepted by the server which do not specifically show a valid attack scenario
Cookie scoped to parent domain or anything related to the path misconfiguration and improperly scoped
Private IP/Hostname disclosures or real IP disclosures for services using CDN
Open ports that do not lead directly to a vulnerability
Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
Lack of DNS CAA and DNS-related configurations
Weak Certificate Hash Algorithm
Social engineering of Tide employees or contractors
Any physical/wireless attempt against Tide property
Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
Open redirect – unless an additional security impact can be demonstrated
Theoretical sub-domain takeovers with no supporting evidence
Any issue in a mobile application that can only be exploited on a rooted or jailbroken device
Reports of broken links or unclaimed social media accounts
Security vulnerabilities in third-party products or websites that are not under Tide’s direct control
Issues that require unlikely user interaction
Public Zero-day vulnerabilities that have had an official patch for less than 1 month will be awarded on a case by case basis.
Please use the below form to submit vulnerability report:
If you have questions you can reach out to us through security@tide.co .