Invoicing

To sign up for Invoice Assistant, simply go into the Tide mobile or desktop app:

• Select Invoice on the bottom menu
• Then tap Manage at the top right of the screen
• Select Features from the menu to get to the ‘Add-on’ screen
• Select and then tap on Get Invoice Assistant
• Then tap OK to confirm. We will send you an email to confirm your purchase

Yes. We have a version of Invoice Assistant designed uniquely for Sole Traders. For £10 a month + VAT, you can get:

• Automatic invoice chasing
• Automatic invoice matching
• 2 x FREE Direct Debits per month, powered by GoCardless

It’s easy. Open your Tide app and go to Invoice.

Start by editing your template then click Create a new invoice.

Add items, add VAT if you need to.

Check all the details then send it to your customer.

If you want extra peace of mind, go to Tide on the web and add Invoice Protection.

Yes. Invoicing is free for all Tide members to use. You can create and send invoices, as well as customise them with your company logo.

Automatic invoice chasing and auto-matching, as well as Invoice Protection for one invoice per month and one free Direct Debit per month, are available as part of the Tide Invoice Assistant feature, which costs £10 +VAT/month.

Updated: 19 February 2021

Currently, you can’t create an invoice and save it as a draft. But we’re building this! It will be ready later in 2021.

Updated: 25 February 2021

No. However we’re working on solutions so you’ll be able to cancel and clone invoices. We expect these to be ready later in 2021.

Your details are automatically filled in for you.

In your invoice settings, you can change your email address.

If you’re a sole trader, you can change your name and address too.

If you’re a limited company, you can’t change your name and registered address because for legal reasons, the details on your invoices must match the details we have for your business.

To change your invoice settings:

• In your Tide app, go to Invoice > Actions (top right)
• Tap Settings

See also: How can I edit my invoice template?

Yes, it’s easy to add your own logo to your invoices.

• Go to Invoice > Actions (top right)
• Tap Settings > Template logo

You can then upload your logo from your files.

Currently you can’t change the template design but you can change all of these in your invoice settings:

• Company logo
• Company name
• Invoice address
• Email
• Phone number
• Default due date

To change your invoice settings:

• In your Tide app, go to Invoice > Actions (top right)
• Tap Settings

Want to see how your invoice template looks?

• In your Tide app, go to Invoice > Actions (top right) > Settings
• Tap the PDF icon (top right)

It’s easy to edit your customers’ details. Here’s what to do:

• In your Tide app, go to Invoice > tap Actions (top right)
• Tap Customers
• Tap on the customer whose details you want to change
• Edit their details and save the changes

To add VAT to invoices you create in your Tide app, you’ll need to add your VAT number to your profile. Here’s what to do:

• In your Tide app, go to More > Profile
• Tap your trading address
• Add your VAT number

After that, when you create an invoice, you’ll be able to choose the VAT rate for each invoice.

• Go to Invoice
• Select an invoice and tap Actions
• Tap Mark as Paid
• Select the relevant transaction and tap Confirm
  You can match invoices to payments you received in the previous two months.

That’s it! Easy.

Or you could make use of the Invoice Assistant add-on for only £10/mth and the matching and chasing of invoices will be done automatically for you. You will also receive 1 free Direct Debit as well as 1 free Invoice Protection each month! Tide’s Invoice Assistant is only available to registered businesses at the moment. See the Invoice Assistant terms and conditions for further details.

• Go to Invoice
• Select an invoice by long-pressing, or go to the Actions menu (top right) and choose Select.
  You can select up to 100 invoices.
• Tap the ✔ to mark the invoices as paid

Updated: 19 February 2021

Currently this option isn’t available with Tide Invoicing. But we’re building it! We hope it will be ready later in 2021.

If your customer wants to pay an invoice by card, they’ll need to get in touch with you directly.

Updated: 19 February 2021

Plenty! Did you know that Invoicing was one of the first features we built for the Tide app? It’s one of our favourite features.

In 2020, our dedicated Invoicing team launched these enhancements:

• Invoice matching
• Chase up overdue invoices
• Get an alert when your invoice is paid

These and the improvements we’re currently working on are all suggestions from members like you. Take a look at our roadmap to see what we’re working on and add your votes and suggestions. Or you can email us: invoicing.feedback@tide.co

Any invoice you send to another business is eligible for Invoice Protection as long as:

• it’s a valid invoice
• it isn’t too close to the due date
• it was issued within 30 days of the supply of the goods and/or services
• it’s supported by evidence that the customer confirmed the purchase
  This could be a purchase order, email confirmation or agreed contract.

If you only received verbal confirmation of the order, then you can still take our Invoice Protection. However, Hokodo won’t pay a claim for your invoice if your customer disputes having placed the order.

To take out Invoice Protection, you’ll be asked to confirm that, to the best of your knowledge, your customer:

• is not insolvent
• is able to pay the invoice at the time you buy the protection
• does not have any other outstanding invoices with you which are over 45 days overdue.

Hokodo doesn’t expect you to do any further investigation of your customer’s solvency. However if, in carrying out your business, you discover it’s likely that your customer won’t be able to pay your invoice then you must not take out any further Invoice Protection on invoices to that customer.

Find out more about Invoice Protection and how it works.

You have access to Invoice Protection with Hokodo for all eligible invoices. If you have signed up for the Invoice Assistant as a limited company, this means that your first Invoice Protection for that month is free as it is included within the add-on. Your first use of Invoice Protection in a month will be deducted but then refunded to you in your next billing cycle.

Invoice protection is provided by Hokodo Services Limited, who are authorised by the Financial Conduct Authority as an Appointed Representative of Innovative Risk Ltd. Invoice Protection is available for eligible invoices. Hokodo assess invoice eligibility based on a range of factors including the identity of the buyer and how close the invoice is to its due date