These results are from an independent survey carried out between January 2025 and December 2025 by BVA BDRC as part of a regulatory requirement.
Tide has published this information at the request of the Competition and Markets Authority so
you can compare the quality of service from business current account providers. In providing
this information, we are not giving you any advice or making any recommendation to you and
we can only give you information about our own products and services.
SME customers with business current accounts were asked how likely they would be to
recommend their provider, their provider’s online and mobile banking services, services in
branches and business centres, SME overdraft and loan services and relationship/account
management services to other SMEs.
The results show the proportion of customers of each provider, among those who took part in
the survey, who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.
Participating providers: Bank of Scotland, Barclays, Handelsbanken, HSBC UK, Lloyds Bank,
Metro Bank, Mettle, Monzo, NatWest, Royal Bank of Scotland, Santander, Starling Bank, The Co-operative Bank, Tide, TSB, Virgin Money, Zempler Bank.
Approximately 1,200 customers a year are surveyed across Great Britain for each provider;
results are only published where at least 100 customers have provided an eligible score for that
service in the survey period.
20,450 people were surveyed in total.
Results are updated every six months, in August and February.
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
To find out more visit BVA-BDRC.com/business-banking-service-quality
