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Contact Us

You can contact our team by phone, email or through your Tide app


In-app support

Your Tide app's messenger service is a 100% secure link to our team. To use it:

  • Log in your Tide app

  • Tap the 'Support' tab on the bottom bar

  • Tap 'Messages' to start a new chat

This is the best way to reach our team for all queries that aren't related to fraud or lost cards.

If you have any feedback or can't access your app, you can send general queries to hello@tide.co and our team will email you back.

Fraud or lost cards

If you've been targeted by a scam or your card is lost or stolen, contact our Fraud Rapid Response team immediately.

Our dedicated team of experts are available 24/7:


Your Tide app is 100% secure. Just tap 'Support' > 'Report fraud'

By phone

If you're in the UK, call 159 (supported by Stop Scams UK)