Collect payments for your invoices using Direct Debit with GoCardless.
GoCardless is a smart solution to help you take control of your invoice payments. By collecting what you’re owed by Direct Debit, you’ll get paid on time and save time on your admin.
Direct Debit with GoCardless is available for all members via Tide on the web.
Open an account
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As you’d expect, there’s a small fee to use the GoCardless Direct Debit service. You pay per invoice so you only pay for what you need.
GoCardless charge 1% + 20p for payments from UK customers, capped at £4.
If your transaction is over £2,000, there's an additional fee of 0.1% on the amount over £2,000.
VAT will be applied to the fees.
Fees vary if you join on a Plus or Pro GoCardless plan.
All the fees for GoCardless services are set out on their website: GoCardless | Pricing
To help you decide, here’s how invoices with and without GoCardless payments stack up:
|Invoice without GoCardless||Invoice with GoCardless|
|Regular and variable payments||close||done|
|Set payment date||done||done|
|Customer pays in cash, by cheque or transfer||done||close|
|Customer pays by Direct Debit||close||done|
|Money collected automatically||close||done|
|Customer’s payment protected by Direct Debit guarantee||close||done|
Invoice Assistant will streamline and help you get paid on time too. For only £10 + VAT per month, enjoy:
No queuing or appointment required
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You can manage your Direct Debits from the ‘Pay’ section in the Tide app: just tap Pay > Manage > Direct Debits. If you need to cancel, please request this at least three days before the payment is due to be taken.
Yes, you can collect invoice payments from your customers by Direct Debit. You’ll need to connect your account to our partner, GoCardless, who provides this service.
To find out how to do this, check out our FAQ “How do I connect my Tide account with GoCardless?”
Direct Debit is an automated payment method that allows you to collect payment from your customer’s bank account.
There are two main reasons why Direct Debits are a smart way for small businesses to collect payment:
You have access to Direct Debit on approved onboarding with GoCardless. If you have signed up for Invoice Assistant as a limited company or sole trader, then you will be eligible for the following:
With Invoice Assistant, your first two Direct Debits for that month will be free as part of the add-on. Your first and second uses of Direct Debit in a month will be deducted, but then refunded to you in your next billing cycleFind out more about Direct Debit and how it works.
For peace of mind for your customers, all Direct Debits are covered by the Direct Debit Guarantee. Read more about this at the Bacs website:
Bacs | Direct Debit Guarantee »
You can collect invoice payments by Direct Debit via your Tide account. This service is provided by our partner, GoCardless. Find out more:
Tide | Features | Direct Debit with GoCardless »
A Direct Debit mandate (also called an ‘instruction’ or ‘authorisation’) is the form your customer fills in to authorise your business to collect payments by Direct Debit from their bank account.
With GoCardless, who provide Tide’s service for collecting invoice payments by Direct Debit, the mandate is a simple online form.
When your customer has completed the mandate, you’ll be able to take payments automatically from their bank account. Your customer will always be notified in advance of the payment date and amount.
The Tide service for collecting invoice payments by Direct Debit is provided by our partner, GoCardless, a global leader in recurring bank-to-bank payments.
GoCardless processes billions of pounds in transactions a year and has more than 50,000 businesses around the world as customers, from small businesses to household names like energy supplier Bulb, TripAdvisor, and Guardian newspaper.
GoCardless integrates with the software businesses use every day so you have better control over payments and save time on tasks like chasing up on late or failed payments.
Read more at the GoCardless website: GoCardless | For small businesses »
Before you start to collect invoice payments by Direct Debit, first you’ll need to connect to GoCardless. It’s fast and easy – here’s what to do:
Yes – Direct Debit with GoCardless is a flexible way to collect payments. You can collect fixed or variable amounts and take one-off or recurring payments.
For each invoice you send, you can use GoCardless to choose the amount and day the payment will be collected. Your customer will always be notified in advance of the payment date and amount.