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Tide Help Centre

Find in-depth information, explanations and tutorials for the key parts of being a Tide member.

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How to use your Tide account

Learn how to set up and use your Tide account with our step-by-step guides and video tutorials

Get started with your Tide account

How to find your details, activate your card and start making payments.

Get started

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Get paid with your Tide account

How to customise, send and manage your invoices.

Get paid

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Complete your Self Assessment with Tide Accounting

How to prepare and file your Self Assessment tax return (sole traders only).

Complete your return

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Categorise your transactions with Tide Accounting

Learn about the Tide transaction categories and how to select the correct one.

Learn more

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Protecting our members

Learn how we protect your security, support vulnerable circumstances, and what to do if we find an issue with your account

Our routine security reviews

Why we conduct reviews, how to keep your information up to date and what to do if we pause your account.

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Vulnerable members

Learn how we support vulnerable members and how to declare a change in your circumstances.

Learn more

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Stay safe from fraud

Key information on how to spot, avoid and report fraud

Fighting fraud

Vital information on avoiding scams, claiming reimbursement for lost money, accessing victim support and more.

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Money mule scam

Learn to avoid this devastating scam which could leave you facing serious criminal charges.

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Purchase scam

Protect your payments by learning about this simple yet effective scam.

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Impersonation scam

Learn how to spot and avoid this very common and very dangerous scam.

Learn more

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Frequently asked questions

If you've got a specific query, our FAQs are the quickest way to find the answer.

Find your answer