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How to verify your new business

If your business was registered in the last 3 months and not yet trading, we may ask you for proof that you plan for it to operate. This is nothing to worry about – one strong document could be all we need.

This guide shows you how to:

  • Provide your proof

  • Submit the main types of proof

  • Support your main proof with these documents

Why we need your proof

Why we need your proof

We use this information to help us understand and support your business needs.

This evidence can be a bit trickier to verify, as it's not factual like your ID showing your address.

We're on the lookout for proof that is genuine, and hasn’t been created simply to satisfy our request.

How to provide your proof

How to provide your proof

  1. Tap the Support icon in the top right corner

  2. Tap Messages to find our message

  3. Reply to our message with your proof

Provide 1 of these main types of proof

Choose from the 4 documents listed below. Keep in mind that you don't need to select all, just one will do.

1. Business plan

Submit your business plan as your main proof if you’re not actively trading yet.

Your business plan provides an overview of how you plan on building, launching, and running your business. You can learn more about creating your business plan with our step-by-step blog.

Your business plan should include most (if not all) of these sections:

Executive summary

  • Business name

  • Business start date – even if it's in the future

  • Purpose of the plan – like investment or loan

Company description

  • If you're a sole trader or registered business

  • Business activity – optional SIC code

  • Markets you service

  • Ideal customers

  • Your registered or intended location

Market analysis

  • Market (and industry) trends

  • Competitor analysis

  • Legal requirements – like trademarks

Business goals

  • Short term objectives

  • Long term objectives

  • Success metrics and indicators

Products and services

  • Description of your products and/or services

  • Your pricing

  • Partnerships or suppliers

Marketing and finances

  • Expected profit

  • Potential investors

  • Needed funding

  • How much it costs to run your business

2. Contracts or agreements

That includes signed client or supplier contracts and service or partnership agreements.

We'll accept contracts that are:

  • Signed by both parties – either e-signature or wet ink

  • Outline services or products, deliverables, and commercial terms

  • With a client or supplier that can be verified – via company registry, website, or LinkedIn

  • Dated preferably within the past 3 months – or includes a future start date

We'll accept agreements that include:

  • Specifics – like scope, parties, dates, and obligations

  • Signatures and dates

  • A partner that is credible and business-related

We won't accept contracts or agreements where:

❌ The other party seem fake or is unverified

❌ Generic, templated, or unsigned contracts

❌ Vague scope or terms – like “consulting services” without providing specific details

We'll accept confirmation that is:

We won't accept confirmation of:

We'll accept invoices that:

We won't accept invoices that:

Support your main proof with any of these documents

If you want to show even more clearly that your business is real and ready to launch, you can provide your website, marketing plan, or any of these documents.

We'll accept your catalogue if it's:

We won't accept your catalogue if it's:

We'll accept this marketing material:

We won't accept this marketing material:

We'll accept this location proof:

We won't accept this location proof: