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How to manage and run your Tide Payroll

Update your employees' National Insurance number

Update your employees' National Insurance number

You can do this via Tide Payroll on the web. Simply log in and click:

  1. Admin > Payroll team > Work & Pay

  2. National Insurance > Update

Be sure to update your director's National Insurance calculations in the first month of the tax year. Changing this in any other month can lead to confusion in HMRC, and result in inaccurate calculations.

Paying an employee without a National Insurance number

Paying an employee without a National Insurance number

You can still pay your employees that don't have a National Insurance number – Tax and National Insurance contributions will still be calculated and deducted from their pay.

Keep in mind that Tide Payroll will report the missing number to HMRC using the employee’s name, address, date of birth, and gender.

So, you'll need to encourage them to apply for a National Insurance number as soon as possible. While there’s no strict time limit, getting a National Insurance number quickly helps in keeping records accurate and avoiding HMRC issues.

Once your employee gets their National Insurance number

Once your employee gets their National Insurance number

It's time to immediately update their profile in Tide Payroll. You can do this on the web by clicking:

  1. Admin > View Team > select an employee

  2. Personal > National Insurance > Update

We will use this National Insurance number for any future HMRC submissions.

Handling negative monthly National Insurance or tax calculations

Handling negative monthly National Insurance or tax calculations

These can occur for various reasons, like:

  • Correcting previous overpayments

  • Adjustments for statutory payments, for example Statutory Maternity Pay (SMP)

  • Changes to tax codes

  • Corrections of past errors

Negative calculations are often part of routine payroll adjustments – Tide Payroll manages them automatically.

Got more questions about your negative National Insurance calculation?

Got more questions about your negative National Insurance calculation?

Tap Support in your app if you notice:

  • Changes that can’t be explained by the above

  • Consistently large negative amounts

  • Discrepancies with official tax records

Pensionable vs Non-pensionable bonuses

Pensionable bonuses

Non-pensionable bonuses

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Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.